Corporate Office

My stay at the Sturgeon Bay, Wis. facility was fine, my problem came when I received my credit card bill. I had been charges an additional room, another guest was put on my account. When I contacted the motel with the problem I was told I would have to contact the other guest to get it resolved. I have no idea even what state they live in. This occured in June and I have yet to get it resolved. I've made four calls to the motel, the manager refuses to talk with me however the gal at the front desk seems nice enough. I think she is trying to get something done but the manager obviously lack motivation to fix my problem. Any help from the Corp. office would be appeciated.

A four star for the room condition every day and the food service in the main dining room. A 2 star for the two day shift female snots at the front desk. One spoke bad English and had bad communicating skills which led to a argument about room charges. We also requested a ground floor because of our 4 year old and she said there were none available which was a lie since the hotel has NO FIRST FLOOR and she suggested keeping the door closed to the balcony.The other spoke poorly about the room service personnel loud enough for us to hear... There was a complaint in a much earlier review about this same hotel in Disney Buena Vista concerning electrical outlets loose and phone jacks broken.. They still are ...All those hotels worldwide and you can't afford 85 cent outlets and $2.00 phone line. I use a breathing machine for sleeping and it would stop working just about every night. I would have reported it to the desk, but we had asked for other services from day shift and never received a response. Also the man working the sandwich area kept disappearing from his work area and we and others couldn't get any service due to his absence. Even the day shift Chef apologized for him missing. Could have gotten better service at a much less priced hotel... Sad but true, Sincerely, Mr. Lorin Mierzwa/ Realtor/ retired USARMY All these issues were between June 24th am thru 27th pm. 2013..

Stayed at Best Western Plus in Sedona, Az. You have 110 rooms there and one puny washer and dryer. You could wash one handkerchief and one sock. How pathetic. Had wonderful rooms with fantastic views. Everything was perfect except for your laundry facilities, lousy coffee and room 107 had a faint smell of tobacco smoke.

I WOULD LIKE TO WRITE TO YOU ABOUT YOUR GM AT THE EAGLE RIVER WI BEST WETERN. GM ISN'T VERY SOCIABLE. IN DEC SHE STATED THAT SHE WAS HAPPY THERE WASN'T MUCH SNOW BECAUSE SHE DIDN'T HAVE TO DEAL WITH SNOWBILE PEOPLE WHICH I AM ONE AND I OVER HEAR SAID THIS. BREAKFEAST WASN'T THE BEST I HAD. BREAD AND BAGELS TASTED BAD BUT I DIDN'T WANT TO SAID ANYTHING. CALL AT MIDNIGHT AND ASK IF THEY HAD ROOM FOR SUNDAY THROUGH THURSDAY AND THE GUY COULDN'T ASWER MY QUETION AND WAS ON HOLD FOR 20 MIN AND THEN I HUNG UP AND CALL DAY INN AND GOT RIGHT THROUGH AND STAY THERE.