Corporate Office

After a horrible evening of either undercooked, cold or simply inedible food I thought since it was new in Burbank that I would give it the benefit of the doubt. Not the case. I am shocked at the level of service, food Quality, and overall feel of a place someone put that much money into to open. We thought we would try happy hour for the simple pleasures you offered on the menu. What a mistake. Who trained these people? If you are sitting back in your corp office beaming with pride over your new venture you had better wake up. I am a local small businessman in Burbank. Do you know many have tried and failed there for the same reasons? If your want specifics you have not left enough room for metro type. Pretty simple, you need to work on staffing that actually want to work vs standing around waiting for someone to direct them. Sitting with an empty tea glass to have someone say instead of I will take are of that to say they will get your server, really? Burger ordered well done coming out so bloody the bun is soaked and is pink in color from the meat blood!! Condescending mgmt. had the balls to inform me they were going to go ahead and take what I sent back off the bill. Did they expect I was going to pay for it? What a complete nightmare. Never again. At every level it lacks. But as you and I know my complaint will do nothing to change any of it. But I would be willing to bet someone with a handicapped placard that is not allowed parking anywhere near the front door because of your valet service may create some legal tension. Just so you know I was told if I wanted close parking I could valet the car, that a disabled placard means nothing to the parking vendor. Again, corp office. Deaf ears, at least I have a place to vent my frustrations. Jeff Jarred