Cox Communications, Inc Corporate Office Headquarters

Cox Communications, Inc Corporate Office | Headquarters

Avarage Rating:
1400 Lake Hearn Dr. Atlanta, GA 30319
Phone: (404)843-5000
Website: ww2.cox.com
Reviews: 9 WRITE REVIEW



Company Overview

Cox Communications Inc. popularly known as a Cox Cable is a privately owned company that provides telecommunication, digital, wireless and other similar services in the US. This company is a subsidiary of Cox Enterprise. In US, this company is the 3rd largest provider of communication services and record says that at present they serve almost 6.2 million of customers. 2.9 millions out of 6.2 millions are cable subscribers while others belong to the category of internet subscribers and telephone subscribers. Headquarters of the organization are located in Atlanta and Sandy Springs. Approximately 22,350 employees (full time) are associated with this organization.



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Cox Communications, Inc Reviews

There are currently 9 consumer reviews about Cox Communications, Inc available. Share your review.

  • By Lisa Scott - Posted on: September 17, 2020

    Signed up for service 8-28-20. 9-15-20 called to complain about the basic cable. Spoke with Charles who told me that basic has mostly shopping channels. And take it or leave it. Hung up and called back and got Mel from Wichita KS. Told him the same story and he said let me see what I can do for you. Mel said I could up grade to contour flex and get 70 channels that are not shopping channels. And your bill will go up to $90.15 a month. Which include the life time, nick, a&e, mtv, tnt, discovery just to name a few. I received the upgrade cisco box today 9-17-20, plugged in everything and was not able to finish the set up so I called Mel who had left for the day, I was trans 3 times and no one could help me. I had to go to work so came back home and called cox and got gearld who help me set up the contour, so I tried some of the channels that I was told I had and got the message need a subscription for this channel. Told gearld that Mel had upgraded me so I was suppose to have those channels. Gearld told me we was trans me to the loyalty department, because he could not assist me with the problem. Stephanie was the associate who answered the call. Told her the entire story, was on the phone with her for about 56 minutes. Stephanie said that Mel did not upgrade me correct and had no notes of my call. I told Stephanie I had his name and phone number. Now I am pretty upset because I have been on the phone for hours trying to get my contour working. Just to find out that cox associate made a mistake and not willing to fix my problem. Stephanie told me I would have to pay $75.00 more a month to get those channels, I was livid. And asked to speak to her supervisor which Stephanie told me she did not have one. I have not had cable for 1 month. I am on a fixed income and a senior citizen. And this ordeal has been awful and terrible. I asked Stephanie why can't I have just the contour for $75.00 a month. And cancel what I have now, she told me she can cancelled and I would have to wait 24 hours and call back, I asked could she be my point of contact and she said no. I need some to please look into my account and make me a satisfied customer.

  • By Steve - Posted on: September 17, 2013

    Just moved to Phoenix and ordered Cox triple play, few weeks later called to cancel as their customer service and techs are beyond terrible. A week later they called to try and save my business and I had already ordered Direct TV, however they gave me a better deal on phone and internet. I cancelled the internet today after 15 (not kidding) calls, 2 tech visits to my home. My service is still not working correctly and their employees are literally STUPID. Do yourself a favor and avoid COX at all costs. Direct TV now offers internet via Century Link so you have options. I miss Comcast :(.

  • By Wanda Barber - Posted on: September 15, 2020

    I want to have my say even though you do not care. I have had Cox since we moved here two years ago. Two year contract with a huge jump in the bill after the first year. Now another huge jump to $223 for junk. All you do is give a special and then take it back by the end of the two years. I don't like paying for 75% of programming I do not watch, i.e. infomercials, trash programs and movie channels. We pay an extravagant amount for this garbage we don't want. When cable first began the interest in it was because we did not have to listen to commercials since we paid for programming. What happened to that?? Anyway, I called today to complain about the pricing for my cable and I was very upset over this increase. I told the man I was not going to pay this for cable and internet. I know other people who get Cox Internet for $59.95 or 79.95 per month but he said mine would be $159 per month. He said the $59.95 per month was only for beginning. Wrong. I know someone who gets it for $79.95 per month and one who pay $59.95 so I told him that I will get another Internet. He told me that with my house number there is no other Internet so I assume that is why you charge me an excessive amount for Internet if I drop my TV. That is a lie and when you lie that tells me exactly who you are. I detest being lied to. I had already found out I could get Hughes Internet and as bad as it may be it will be better than dealing with Cox Cable who does not care. Your bottom dollar cannot always be the best for the company because there will always be another company who will work their way into the area and your customers will flee as fast as their fingers will take them dialing. Your time will come with greed and lies that you will lose what you have. It may be several years but it will come. I told another company that in my town and three years later they have closed because of lack of customer service. Amazing what greed does to people. I do not understand why you cannot give us a decent cable without all the trash at a lower cost. Stop all the gimmicks and extravagant deals only to take the money back in the middle and at the end of the contract. People are sick of being dealt with in lies.

  • By dianne - Posted on: September 13, 2013

    Just got off the phone to cancel phone service. Says you have to call or go into a store. Where on the statement does it state that? Sent a letter 8-22-13 and they just ignored it. Billing Manager cannot tell me a thing. Says well you just have to call or go into a store. Sending a letter won't work. Where in the heck does it state that? Please tell me. Hope that a lawyer goes after them on this and also I am going to report it to the FCC probably won't do go but wth!

  • By cheryl Fitzsimmons - Posted on: September 12, 2020

    How about correcting your "New and Improved System?" It does not take electronic payments from banks? All my bills are paid from the same source with the same process. How come Cox payments are not coming through? All the other companies, credit cards, utilities receive their payments; what's wrong with the Cox system? My service has been shut off numerous times and I have spent at least three working days on the phone with Cox to no avail. I even had my bank reissue checks and they still don't appear as a credit on my bill. Electronic payments have been around a long time; what gives? I would give no stars on customer service if I could!

  • By Mike Kahn - Posted on: September 10, 2020

    Contacted Cox, Ocala,Fl., for their internet connection which was a big mistake. The company provides you with the necessary equipment with the expectation you will connect it yourself with their IT guidance. The modem is a rebuilt item and not tested; modem was defective and would not allow a internet connection. Took a month for a tech to arrive at residence to determine that modem was defective. However, this writer spent hours endeavoring to make internet connection with a defective modem, which was unknown at this time. Then a team responded to residence to bury the exterior television cable and cut my sprinkler system line causing a massive leak. Have made numerous calls to customer service with negative results for reimbursement; this has been to no avail. Do not do business with Cox television.

  • By Taylor - Posted on: August 12, 2013

    Cox Communication has serious IT issues. Tell me how an order can be created online that provides a confirmation number and time of install but somehow internally screws up the information and sends an installer to a different address in a different city? Then you are told by customer service you never want to place an order with COX Communication online? Man what a terrible organization...then when you finally do get ahold of a person they have to recreate the order and they tell you they can not get your order placed for a week. REALLY, who runs a company like this!!! You need to get help to reorganize and teach your employees how to service customers....

  • By SID JENNINGS - Posted on: July 18, 2013

    THIS IS WITHOUT A DOUBT THE WORST COMPANY I HAVE EVER DEALT WITH. YOU GO THROUGH THE WHOLE PHONE VERIFICATION PROCESS ONLY TO HAVE A PERSON ASK YOU FOR YOUR HOME ADDRESS ETC... ALL OVER AGAIN. AFTER THE SYSTEM TELLS YOU IT KNOWS YOUR NUMBER AND YOU VERIFY IT IS CORRECT. AND CREATING A NEW ACCOUNT USED IS ABSOLUTELY RIDICULOUS. YOU HAVE TO PUT IN ALL THIS INFO AND THEN IT TELL YOU IT IS WRONG, BUT DOESNT TELL YOU WHAT YOUR DOING WRONG. SO YOU CALL FOR SOMEONE DIMWIT WHO TALKS DOWN TO CUSTOMERS LIKE YOUR AND IDIOT OR SOMETHING. I DO NOT AND WILL NEVER RECOMMEND COX CABLE FOR INTERNET EVER. IN FACT MY FACEBOOK AND OTHER ACCOUNT WILL REFLECT MY DISGUST AND UNHAPPINESS WITH THIS COMPANY AND USING THEIR INTERNET. YOU CAN GO TO ANY OTHER COMPANY, YAHOO,MSN, AOL, AND ITS SO EASY TO CREATE A NEW ACCOUNT FOR FRIENDS, KIDS WHAT EVER. BUT NOT COX. AND GOD FORBID YOU WISH TO CREATE YOUR OWN PASSWORD.... OH HELL NO THEY WISH TO DO IT SO THEY CAN FORCE A CUSTOMER TO USE THERE PASSWORD AND THEN CHANGE IT??? INSTEAD OF ALLOWING CUSTOMERS TO MAKE THEIR OWN DAM PASSWORD THEY CAN REMEMBER. JUST PATHETIC HOW STUPID IS THAT... i HATE COX CABLE INTERNET AND THIS WILL BE REFLECTED ALL OVER FACEBOOK. PEOPLE NEED TO KNOW THE TRUTH OF THIS COMPANY AND HOW THEY POLICE ZONES TO MAKE NEW USERS. NO OTHER COMPANY MAKES IT SO DIFFICULT TO USE THERE SITE AS COX. I SURE HOPE THE HELL SOMEONE BUYS THERE SORRY ASS AND IMPROVES THEM. THIS INTERNET SERVICE IS RATED BY THIS CONSUMER WITH AND F-FOR FAILS MISERABLY

  • By Gene Lemmon - Posted on: May 3, 2013

    Would like to talk to someone in Vendor Ralations. Gene Lemmon Media Distributors 678-463-5431 Thank you, Gene




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