Corporate Office

PAID ALL MY PAYMENTS ONTIME EARLY WENT TO ORDER THEY CANCELED MY ACCOUNT.

I have been w fingerhut sence 2011, I'm having to VERIFY my phone number AGAN, though I just verified my ph no 3 months ago. I ordered several items after the 1st verification now they wont let me order untill I verify my ph no for the second time. I wish to close my acct. w fingerhut as I now believe they no longer value me as a customer. my acct's up to date and NEVER late, always early, never just on time. I refuse to except this treatment and nolonger wish to do business w fingerhut. Guess thta's what I get for having a free gov.issued phone.

THEY ALLOWED SOMEONE TO OPEN AN ACCOUNT IN MY NAME WITHOUT VERIFYING THEY WERE ACTUALLY THAT PERSON.I HAVE TRIED TO DISPUTE THESE CHARGES FOR A NUMBER OF YEARS. I HAVE SUBMITTED ALL REQUIRED DOCUMENTS TO THEIR FRAUD DEPARTMENT. I RECENTLY PULLED MY CREDIT REPORT AGAIN AND IT SAYS THAT THIS DEBT IS NOW A "CHARGE-OFF" WITH A $0 BALANCE. I CALLED TO TALK TO A SUPERVISOR ABOUT IT AND THEY JUST TOLD ME THEY SOLD MY ACCOUNT AND CANT HELP ME AND THE SUPERVISORS WILL NOT SPEAK TO ME EITHER. I ASKED FOR THEIR CORPORATE PHONE NUMBER, THEY SAID THEY DIDN'T HAVE ONE ALL THEY CAN GIVE ME IS AN ADDRESS. THIS COMPANY IS NOT EVEN WILLING TO INVESTIGATE THIS MATTER AT ALL. THEY CAN NOT PROVE THIS DEBT IS MINE BUT I CAN PROVE ITS NOT!!!I WAS SO EXTREMELY VIOLATED BY THIS COMPANY I WOULD NEVER USE THEM AND I WOULD ADVISE OTHERS TO DO THE SAME.

I made a purchase of a swimming pool...999.99 plus 135.00 shipping. All was going well. Then the local YRC freight delivery called to set up arrangements for delivery. That is when I was told that I needed to provide people to help unload it or I would have to come pick it up. I am on disability, my husband is on disability, we have no one to help unload this. Your website and catalog state " This item is delivered to th curb. The delivery company will call to arrange a delivery time." No where does it state, I am responsible to provide help to unload. I have spent over 2 hours with Fingerhut customer service, still no resolution. I told the customer service supervisor I wanted to talk to someone higher then her, that is when I was told they were all in a meeting and she would give them my name to call back within 24-48 hours. Seriously???? At this time, I guess I have to cancel the entire order. I expect all my money to be returned as well. I WAS a loyal Fingerhut customer, but no longer. Not only is this the worst customer service I have ever experienced, but I am just so totally frustrated and disappointed. I needed that pool for therapy.

Started this site because of my credit advisor. I had nothing but wrong orders. Which caused my gift late for Christmas, and as for payments screwed over cash monthly because they rack up late fees on my card that "declined" and failed to inform me. My card doesn't decline for anyone else. I got frustrated and paid in full so I can NEVER USE THIS SCAM SITE AGAIN!!!!!