Corporate Office

We unfortunately bought two recliners in April 2019. When they arrived the following month one was broken. It is now 16 months later and 6 repairmen have been out and it is still not fixed. I have spend over 28 hours on hold on the phone between la z boy customer service and their repair contractor, who seem to have little to no communication between one another. Plus each time they come out it is an 8 hour wait period each day. Their corporate offices have fake e mail addresses online. And for a corporate office, they only have a recorder that tells you to leave your phone number, and someone will call you back. And NO ONE ever does. NEVER PAY FROM THIS COMPANY.

Several months ago we ordered 2 chairs from your Ofallon Il. Store. Before we paid the salesperson we were told they would have to ordered the chairs and it would take a couple of months. We paid over 50% down to order. After the deposit the sales person said it would be at least 3 months to get them. About 45 days after ordered the sales person said that the upholstery wasn’t available. We would have to return to the store to pick out different chairs. We picked out 2 chairs and she figured the price. It was twice the price of the original order. We told her to cancel the order and to refund the money. That’s been about 5 weeks ago and we keep getting a different person each time they all say that they will check into it and get back to us. We have never had a call back stating where our deposit is. Very disappointed with your response!

Attn. Edward M Knabusch La-Z-Boy Corporate Office | Headquarters 1284 North Telegraph Road Monroe, MI 48162 Dear Mr. Knabusch, Last week my wife insisted that she wanted a La-Z-Boy recliner for our 63 anniversary. To be honest, I have never been much of a fan of your company, but wives have a way of pressing a point. We located a store in Round Rock and with the help of a very great salesperson, Diane, my wife picked out the Maverick with all of the bells and whistles. The point of the letter to you is that before buying I went home and Googled “problems with La-Z-Boy”. I was amazed at the bad reviews you have. I discussed this with my wife and we decided to look elsewhere for a recliner. I was in retail for most of my life, and if I had had such reviews I would have been terribly upset. Of course we did not have Google back then so no reviews. We thought we owed an explanation to the very courteous lady who had helped us so we stopped by the showroom, and explained why we were going elsewhere. She as well as others on the staff said they were aware of the problem, but these complaints were from crack pots who just wanted something for free! Not sure you should classify complainers as crack pots. This is a terrible handicap you place on your retail outlets. When I got back home I decide to list all of the complained in the first 100 letters. Do you know what they break down too? You should it is your business! Most hinge on the dumb rule that you require the customer to pay someone to come out to see if the complaint is justified. Come on now. Name one company that you personally have done business with that required you to pay to file a complaint. If I were you, thank goodness I am not I am retired and enjoying the heck out of it, I would hire an outside person or firm to analyze the complaints about your company. I doubt you have any idea how cheap it is to be good about little things. Then I would change whatever polices that are as stupid as the one I mention above. It’s your business you have a good day junmai@suddenlink.net