Corporate Office

Please ask the owners of Panera bread when will Yuma Az. get a Panera bread. They have 11 in the Phoenix area.Why not Yuma az.

I went to Panera bread in Conroe,Texas and ordered a large Greek salad. This is something I frequently do and add my roasted chicken to it. Upon arriving at home,2 miles away,and opening my salad there is no Greek dressing. I call Panera and spoke to Drayten, explained the situation and he says I am sorry, what can I do for you?Obviosly nothing because I will have to drive back and get the drssing. I find this so offensive, what do I say give me a million dollars !! Panera should want to keep my business and not insult me. Please tell me what one should one say to that question?? It almost seems like employees are coached to say that.

I ordered a delivery order for panera bread. I placed the order at 9:10am on 9-15. At 11:00 I still had not received my order. I called and the delivery driver wanted to argue that he delivered at the right spot. He had pictures, they were of a business down the road. I was told I could walk over and get it. That is not why I paid the delivery fee. They, after arguing, agree to "make it right" by sending me a different sandwich...different from what I ordered because it was no longer breakfast. This was not making it right because I got a grilled cheese instead of a bacon egg and cheese sandwich. I explained that was not what I ordered but still did not even get an apology. At 1 I recieved a cold grilled cheese sandwich :(. 4 hours late, delivered to the wrong building, had to argue with the driver after being on hold four over 20 minutes and still after all that I didn't receive the food I ordered. WORST EXPERIENCE EVER!!!

I have always loved the Panera community dating back to the St. Louis Bread company days; however, this morning I was sadden by my experience. What hurt the most was the disrespect and contemptuous service received by the on-duty manager, Zahrva Faris. I would love to speak with someone as soon as possible prior to contacting the CDC and the Health department. Her safety protocol and unsanitary measures were simply despicable putting me and possibly the community in harm’s way by handling my food without wearing PPE (gloves) which were readily available. I have clearly reviewed your posting regarding the COVID-19 precautions and policies during this horrific time and was in total compliance, but this was not displayed by Ms. Faris. It is my hopes she is immediately removed for servicing customers until she has been properly trained on food and safety protocols. Additionally, I would like a formal apology for her disrespect and disregard concerning my experience and her unwillingness to resolve the issue. It is to be noted, I asked to speak with her several times which she refused and stated she was busy. As a leader in my community and business owner, it is imperative we understand the importance of selecting managers that are properly trained, able to manage in a respectfully manner and provide supreme customer service continuous business growth.

I love Panera Bread as does my wife and 85 year old mother in law. Every Sunday after church they have a lovely breakfast at one of the Boca Raton locations. They enjoy not only the food but the comfortable decor which allows them to relax and chat for an hour or so. One note-every morning I stop for my morning pastry or bagel which is usually a one or two item purchase. They use a bag large enough for at six bagels or more, give me a huge stack of napkins and plastic fork and knife. It seems like an awful waste of paper and plastic and expense. Thanks