The national railroad passenger corporation is works as Amtrak. The company began operating from May 1, 1971 and it offers on-time and quality rail passenger service. The company employs almost 20000 people and it has established a passenger service on 21200 miles that is 34000 km whereas it connects more than 500 destinations. The Pre- Amtrak is one, which is privately operated passenger rail service in the middle of 19 century. All the rails as well as trains are operated by private individuals and they work as profit organizations and the company also puts forward corridor services to customers in fifteen states.
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BE CAREFUL WITH GROUP SALES. MAKE SURE THAT YOUR PLANS ARE FINAL. DO NOT MAKE CHANGES UNLESS YOU CLEAR THEM WITH THE AMTRAK RESERVATION DEPARTMENT AND GET IT IN WRITING.
WE MADE RESERVATIONS FOR 27 TRAVLERS AT A GROUP RATE BUT THEN WE HAD TO CHANGE THE INTINERARY. I WAS TOLD THAT THE DISCOUNT RATE WOULD STILL APPLY. WE MADE A DOWN PAYMENT AND LATER I REQUESTED A RECEIPT. I RECEIVED IT AND NOTICED THAT THE RATE HAD GONE UP BY OVER $10 PER PASSENGER. OVER $500.00 !!
I CALLED SEVERAL TIMES WITH NO SATISFACTION; THE ABENTS KEPT SAYING THAT THE COMPUTER SYSTEM MAKES THE AUTOMATIC CHANGES AND NOTHING COULD BE DONE. I ASKED FOR A SUPERVISOR BUT GOT THE SAME ANSWER. I THEN ASKED TO SPEAK WITH SOMEONE HIGHER UP AND GOT A NEGATIVE ANSWER. SO I ASKED FOR THE CORPORATE NUMBER AND WAS TOLD THAT THEY HAD NONE. I WENT ON LINE AND FOUND THE NUMBER MYSELF.
I SPOKE WITH A NICE GIRL AT CUSTOMER RELATIONS BUT THE ANSWERS WERE THE SAME. HOWEVER SHE PASSED THE INFORMATION FURTHER UP TO SEE WHAT MIGHT BE DONE. SHE HAD NO AUTHORITY TO OVER RIDE THE COMPUTER. PERHAPS SOMEONE FURTHER UP DOES. I HOPE SO. I WILL POST THEIR ANSWER.
IF IT IS GOOD I WILL PRAISE AMTRAK THROUGH OUT. IF IT IS NOT I WILL ADD TO THE NEGATIVES OF THIS COMMENT.
IN THE MEANTIME PLEASE MAKE SURE THAT YOUR GROUP TRAVEL PLANS ARE COMPLETELY FINAL AND PLEASE MAKE RESERVATIONS MONTHS IN ADVANCE.
WE BEGAN OUR RESERVATION BACK IN FEBRUARY FOR AN AUGUST TRIP. YET WE STILL RAN INTO THIS PROBLEM.
I traveled with Amtrak on April 14th. I went from Wilmington DE to Altoona PA. My return date was April 17th. I wanted to let you know that one of your employees (David Hower) was very helpful to me. I got on the train in Wilmington DE and had to change trains in Philadelphia. That wasn't a very pleasant ride. One of your conductors (female) was very rude to me. I thought the rest of the trip was going to be the same way until I made the change in Philadelphia. I was pleasantly surprised when I was greeted by Mr Hower. He was so helpful and assisted me without me even having to ask. I was excited to see him again on my return trip from Altoona Pa. You should be very proud of Mr. Hower in the way he represents Amtrak. You can tell he enjoys his job. He is so helpful and courteous. There was also a lady by the name of Yvonne who works in the dining car. Very nice as well. I wanted to take the time to let you know because I feel they deserve a big thank you from me as being a customer that appreciates great customer service. I would also hope that they are rewarded in some way by you "the employer". Keep in mind these types of employees are what keeps customers coming back. Mr. Hower has excellent customer service and knows the wants and needs of your customers. Please pass this comment on to his direct manager. I think it is important to give positive feed back when possible. This motivates your employees. I have worked in the hotel business for many years and know how important it is to hear the feed back from your guests/customers. Thank you for a great experience and I will certainly be using Amtrak in the future.
Best wishes to you all,
177 Mayor Lane
Felton DE 11943
Taking the train from Syracuse to Hartford conn for a professional conference (via Springfield, ma. ) I was in dining car eating. Totally unaware that the train uncoupled to go to Springfield. No one in dining car said anything. I headed back to my seat but of course watched the car leaving. Ran to conductor he assured me we would get to station before my original train would leave at 330. He was very nice! Got to station and had to run up several flats of stairs then down to next track with 20 lb backpack. Made it on time. Obviously I am upset that dining staff never mentioned. This and it's my first and last time on this run. Conductor said dining staff r supposed to tell people. They did not. Hopefully the rest of trip will b better.
This letter was sent September 25, 2014 to Customer Relations and Amtrak Corporate. A follow-up call was made to assess the status of my concerns. The representative (Steve #2823) informed me of the Company's stance--Another E-VOUCHER !!
(For service less than timely or satisfactory).
Re: Res. #A8EF82 – Case #2909521
I purchased a ticket (178.20) for a Broadway performance which was scheduled to take place September 23, 2014, at 8:00 p.m. To attend this performance I purchased a ticket from your railway which was scheduled to depart from its point of origin (Erie, PA) at 7:22 a.m. It was scheduled to arrive at its destination (New York) at 6:23 p.m. Prior to its arrival I received several updates regarding the arrival of Train 48. Upon each inquiry I was told, “The train can make up the time.”
At 6:00 p.m. the train arrived in Syracuse, New York. A conversation with a fellow passenger enlightened me the fact the train would not arrive in time for the performance to which I was solely traveling to see.
I have attached a copy of ticket for the missed Broadway performance, the railway ticket used and an e-voucher. I am seeking restitution for the following—
• The price of the ticket for the Broadway performance - $178.20
• Your railway ticket 2655547029669
• E-voucher V952683485
I have contacted your customer relations department to file a claim. I am uncertain of your protocol in instances such as this, but I am certain my travel plans cannot include your services. The issuance of an e-voucher will not be satisfactory.
Your prompt attention in this matter will be greatly appreciated.
Diane L. Dabney
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