Elavon, a payment processing industry is run by Pamela A. Joseph who is the vice chairman. It is a wholly owned subsidiary of the U.S Bancorp and Mr Simon Haslam is the president and CEO of Elavon. He is responsible for managing the execution of global commerce worldwide. The company provides solutions of payment to small and large enterprises. It provides solutions for mobile, online and credit and debit payments for the convenience of the customer. Evalon lately launched a mobile innovation center in Atlanta which is its official headquarter. It is trying to reach its professional services to business all over.
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May 3, 2013 Our business used Elavon for merchant processing services for five years. Services were excellent during this time. All online and telephone support came in a timely fashion with friendly customer service and technical services. We sold our business to a co-worker on September 1, 2012. In August, I contacted Elavon by phone and sent in the required forms sent by email. I had no response. This process has repeated at least 7 times with no response. Meanwhile, Elavon continues to debit our account $20 each month (the minimum required). We have been sent various emails with forms to complete and return which we did. We have been told several stories regarding why the account is still not closed. One customer service rep said that because the document of service cancellation was not signed by the owner, it wasn't processed. However, I still have the copies of all emails and forms sent to Elavon and the owner's name is on all documents sent to Elavon. We have also been told that Elavon will not return all the $20 debits to our account which total over $100 to date. It is good that I have kept all evidence which shows the numerous attempts to cancel the services. I hope we get some action soon because I am filing a complaint with the Department of Treasury and any other agency which regulates these matters. I expect to have every dime returned to me when I present all the evidence of our good faith attempt to complete this contract cancellation.
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