Corporate Office

I have had several negative customer service interactions both from the perspective as a customer and a sales rep, but nothing has compared to the absolute failure of customer service that I have experienced from HP. I purchased a computer from the HP online store, not only did it arrive late but it was broken. It took several attempts to even reach customer service which resulted in the first rep that answered simply hanging up on me. After I managed to get to another rep to respond to my calls, I was passed around to several departments and denied access to a manger until my 10th request to speak to one. After finally getting approval to return the broken computer, I immediately sent it back. After a week of waiting since the product was returned according to the shipping information I contacted HP about my refund status, only to receive an email stating they will begin to initiate a refund once they confirm they have the product, which has been in their possession for eight days. Never purchase anything from this company and if you do by mistake purchase from them pray to God that you never need customer support because you will never get any.

I purchased a HPlaptop in Nov 2019 and needed a repair in Sept 20 20, and was told my repair is not under warranty. Case # 5053317720, rep Gabby J said it would cost me $484 to repair. I pI purchased for $479 less than 9 months ago. I have been a loyal customer for 30 years and this was my first time requesting a repair. I will NO LONGER be a customer.

I am on hold right now with your tech support for the 3rd time this evening. The boy put me on hold and I have been on hold for over 40 minutes now. He clicks on to see if I am still on and immediately click out. He was suppose to see who I had spoken to prior to him but has not come back on yet. The first two technicians did not help at all. I will be calling my credit union to dispute this support charge because I am not going to pay for something I did receive.