Corporate Office

Midas in Kokomo Indiana replaced the entire exhaust system on my jeep first the guard for the cat convertor fell off - then the tail pipe fell off - then the muffler split open - upon review I found that Midas had put on sub standard parts - all parts were not even to original length of OEM parts - felt really took by Midas - will be difficult to find parts that fit

Chuck at the HB location ruined my engine! It had no issues except a misfire and a bank lean. Then he did an oil change and it came out with blown heads and a smoke exhaust issue it never had. The receipt proves that

I purchased a muffler with life time warranty and now my muffler has a hole in it. When I took the car to have the muffler replaced they said they would replace the muffler but would they wanted charge us $105 for the labor, we told them that the labor was $56 when we purchased the muffler. After going back and forth on the price they agreed to honor the price. We left the car over night and they said they will call my husband when they were done. After work we contacted them after 4:30pm because we did not hear from them and they said they will not honor the price for the labor and will be charging $105 for the service. My husband told them to put the muffler on because they won't give him the muffler to have someone else put it on. The guy won't give us the manager, owner or corporate office number so we did a search on line and decided to make a complaint. This is lousy business and service I won't use Midas or recommend them to no one

I have had work done there before and was rather satisfied. What I am writing about today is a car I recently purchased. In order to sell the car the previous owner had the brakes done. I have receipts for variable brake work done as late as Jan, 2012. I walk into the store with the receipts that the former owner left in my care and I am told that they won't honor the warranty on that work. Whether or not it has been sold should not have been the issue as the work, if not done properly or with quality parts, still makes Midas liable for said work and parts. The work from January for brakes, should be honored. My vehicle got very smelly and a gentleman trying to help me pointed out that it smelled like burned brakes. It was. New shoes had been put on and why they were jammed and burning should be something Midas has to answer for. Had a wreck taken place due to faulty breaks a court of law could hold you liable for wrongful injury. It's simple, if your product failed it shouldn't matter to you who paid for it. The warranty should cover the work you do as it intended for warranties to do. Please have someone from the Customer Service Dept. contact me at 985-876-6110 or my cell 985791-9110. Thank you. I live in Houma, La and I am serviced by the Barrow Street Location in Houma.