Red Lobster is a dining restaurant series that is operated by Darden Restaurants, Inc. It was co-founded by entrepreneurs Charley Woodsby and Bill Darde in 1968 and it's headquarter is located in Orlando, Florida. As the name Red Lobster implies, the restaurant is famous for various sea cuisine items. Food items offered by this restaurant are biscuits, wood-fire grill, fresh fish and beverages as well. This restaurant is even famous for selling its seafood items via online store. As per 2011 report, this restaurant has 698 locations all over the world. Chairman and CEO of Darden is Mr. Clarence Otis, Jr.
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On the evening of 9/23/20, I decided to take my Wife and her Mother to dinner at Red Lobster #0729, 225 W. Shawnee, Muskogee, OK 74401-4150...(since it has just recently reopened for business from the COVID-19 Chinese Virus.)
I ordered the ADMIRAL'S FEAST and after eating a portion of the meal I FOUND A HAIR IN THE SHRIMP COCKTAIL SAUCE. IT WAS A COARSE, GRAYISH-COLORED, SHORT HAIR ABOUT 1/2-3/4 OF AN INCH IN LENGTH. IT APPEARED TO BE A FACIAL OR WHISKER HAIR OF SOME KIND. I asked our server to send the manager to our table and I showed it him. He looked rather puzzled and couldn't understand how it got there and after a few minutes of discussion, he offered his apology. Our server did provide some fresh cocktail sauce. However, at this point, who wants to even continue eating their meal? It was truly disgusting.
With the COVID-19 situation, and restaurants finally opening to the public....this is a HUGE CONCERN. I do not know the policies back in the kitchen, but I should think it ought to be required for anyone and everyone handling food to wear hair nets, beard nets, vinyl safety gloves and long sleeves. There's no telling how many other people may have eaten from that same "batch" of cocktail sauce that evening. I'm sure you can agree that my concern is a legitimate one.
As a side-note, the piped-in music to the restaurant was way too loud and extremely annoying. We had to ask our server, Robert, to have it turned down (which they did). Also, my wife had to ask for spoons and knives to go with our forks.
I am very aware that this “hair situation” did not happen on purpose but it was very disturbing nonetheless. Obviously, we will never patronize your restaurant again not only in light of this incident but also due to the overall un-impressive quality of the food. It wasn't really special or outstanding in any way, especially given the prices on the menu. My wife could have prepared this same food for me at home--(and no doubt, hers would be much more delicious....and certainly there would not be a hair in any of it!) It's really a shame that Red Lobster no longer has an excellent reputation for great seafood. I guess those days are gone.
In conclusion, please be advised, I have sent a copy of this letter to your Corporate Office, the Better Business Bureau, and the local restaurant describing this incident. And I will certainly pass the word on to all my friends that this particular restaurant does not deserve their patronage.
Recently I had a complaint with an employee at your Cayce location on Knox Abbot Drive. I called to inform management that this employees behavior caused my husband and myself to Not come in to eat that day as we planned. When I called and asked for management about a complaint, the young man told me to please hang on a minute that the manager was at a table. Then a young lady took the phone and said she would gladly talk with me while we waited on the manager instead of me being put on hold. I explained my issue and she apologize and guaranteed me that this was not the "Red Lobster Way" for guests to be treated. While talking to Tami I heard the employee that I was calling about cone up and complaining about me and Tami immediately stopped her and asked her to walk away and then apologized about the interruption and for what was said. During this my phone lost connection and I figured that I would have to again call the restaurant back but immediately my phone rang and it was Tami! She apologized for losing my call but I explained that it was my phone that did. When I told her that it had made my husband and myself decide not to visit the restaurant she told me that if I would change my mind and give it another chance that she would personally take care of us and show us how Red Lobster takes care of their guests. Then she told me that the General Manager, Cindy was coming into the office at that time and she assured me that Cindy would take care of my issues because she genuinely cares about the guests and making sure all guests feel welcome there. And Cindy definitely did. She listened and responded to assure me she was paying all if her attention to me. She apologized and told me that this would be handled and said that if we would reconsider giving it another chance that dinner would be on her and she guaranteed a great experience. I said I would but only if Tami took care of us. And she agreed. We asked Tamis hours and she would be there until 4. When I explained it wouldn't be till 5:30 without hesitation Tami offered to stay late for us. And that meant a lot to me. I couldn't believe that this waitress that had never met us would go so far as to keeping me company on the phone while waiting and offering to do so much to make up for the bad experience I had. On Monday my husband got off late and it wasn't till 7:30 that we came in. The host sat us in Carls section because we expected Tami to be gone already and we understood that she was. While walking to the table I saw a young lady walking into an area beside the hoststand with her purse in her hand. I looked at her name tag and it was Tami. After being sat I asked Carl if he could ask Tami to stop by the table. Soon Tami walked up and we told her who we were. She told us that she was so happy to meet us. She told me that she had called us when we didn't show up at 5:30 and left a message but I didn't check my phone until about 7 so I figured we had missed her so I didn't call back. We told her we saw she was leaving and apologized for not making it in time. She then assured we were in good hands with Carl but offered to stay later to care for us. I told her it was ok that Carl seemed very nice and we would be ok. She still stayed to suggest menus items to us, make us our Bahama Mamas, bring us our appetizer and introduce Cindy to us. Before she left she stopped by our table and told us that anytime we wanted to visit to call the restaurant and let her or Cindy know and she would stay late for us if needed and even come in on a day she wasn't working to take care of us. She said that she does it often for guests because thats the real Red Lobster. Carl took amazing care of us that night and we were very pleased with our visit.
But I wanted to let you know what an amazing young lady you have working for you and representing your company. Because without Tami you would have lost us as guests and any friends that we told about this. Instead we tell people to definitely come there ...and of course....ask for Tami.
RED LOBSTER HAS SUPPORTED BLM. Black Lives Matter is a Marxist organization. Listen to it leaders speak, read its website, look at its revenue sources and where it spends its money, see what it supports and what it does nothing about regarding Black lives(1).
Most liberals don't understand that the black lives matter hate group's mission is an affront to everything they believe. If the message is basically all lives matter, but that black lives seem to matter less in some important cultural ways, then we should seek to reconcile that inequality and find grounds for agreement.
blm's Marxist mission and beliefs, under the leadership of their racist and black supremacist founders, and supported by the fascists of the white so-called antifa movement, are entirely antithetical to the Christian views most share as people united by God — not by any racial characteristic.
blm cofounder Patrisse Cullors has stated: "The first thing is that we actually do have an ideological frame. ... We are trained Marxists. We are super-versed on, sort of, ideological theories. And I think that what we really tried to do is build a movement that could be utilized by many, many black folk.” OF COURSE that's the Marxist ideology responsible for a global reign of terror and over 100 million deaths during the previous century.
The blm movement is wholly antithetical to the Christian love and reconciliation advocated by Martin Luther King. In fact, MLK never uttered the words black lives matter, and he never advocated violence, nor the burning or looting of another's property. King declared: "Returning hate for hate multiplies hate, adding deeper darkness to a night already devoid of stars. Darkness cannot drive out darkness: only light can do that. Hate cannot drive out hate: only love can do that."
Leftist believe the myths about race, as well as democrat lies about racist cops and the truth about black-on-black violence, despite the liberal/democrat Party's racist roots, the party that was and remains the architect of any systemic racism and institutionalized poverty found today.
Does anybody care that Black Lives Matters (Antifa and the Pacific Northwest Youth Liberation front) are killing people? https://apple.news/AO9ufLeXdMTuuAeZw1TO3Sg
stand up for America, to stand against the bullies of the Left'
1. The number of innocent black men killed by police in America in a year is less than the number of black men killed by other black men in Chicago on your average weekend. Yet black lives matter does not show up in Chicago or any of the other major urban population centers across the country run by liberals/democrats, where you see significant black-on-black crime, including more black-on-black people murdered in a weekend than all the blacks without a gun and NOT trying to kill their arresting cop (which was a total of 4) killed in a year! They say nothing about the atrocious fact that 20 million black babies have been murdered in the womb thanks to Planned Parenthood, which was founded by a white supremacist and a racist.
hZNmAu resturant dirty and cold food in crease of seats floor dirty food cold manager rude we explained resturant is cold she said she could not do anything about it sorry her name Carolyn
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