Rent-A-Center is an American company, which is based in the region of Plano, in Texas. They mainly deal with the business of renting electronic goods and furniture on rent, for the credit-stacked inhabitants of the country. Being incorporated in the year 1986, the company has gone a long way to establish itself as a reputed renting service provider. However, the concept of business regarding rent-to-own was initiated by J. Ernest Tallay, in the region of Kansas, during 1960s itself. Presently, Rent-A-Center possesses 3,074 stores under its own business chain, within the states of Canada, Mexico, Puerto Rico and even the United States. It inculcates to about thirty percent share of total renting business in the United States.
There are currently 5 consumer reviews about Rent A Center available. Share your review.
i purchase a hp laptop from Culpepper Va store . Had problems with it 2 times told them 3 times they can keep it . Mysteriously it all of a sudden paid off . Well tech messed keyboard up badly . They tell me its normal wear BS . I going to hit utube and anywhere else i can to make sure RAC will not cheat anymore customers and with any luck bankrupt them. Will be contacting better business burea also .
DONOT DEAL WITH RAC !!!!!!!!!!!!
well, I agree with these people in a way, about the company anyway. But, the rent a center by my house usually has very nice people, and they are very helpful. Ive been a customer since probably 1989 and always felt like I WAS GETTING RIPPED OFF but, in the past 2 years or so they have stepped up a little and lowered their prices SOMEWHAT. I actually had a recent change again after 4 years of dealing with people in the store who actually treated you like they appreciate you and know your a good customer. They helped me out many times knowing I been a cust. in this particular store for 12 years. I sometimes have a problem with that because these people dont know you and it takes a while for them to understand their customers. So with that said, recently I filled out a survey for the carpentersville, Ill. store. I was very mad at the time and I filled out the survey while being angry. I guess I just need to take the time to get to know them, and vice versa. They have taken care of my situation and called me to apologize for any misunderstanding. SO, I would like to tell their corporate office that I made a rash decision when I filled out that survey and I would like to take it back and change the ratings I gave from 0 to 9. Hopefully, I can continue to have good customer relations with this company and this store.
MELANIE LEIGHTON IN THE GREENSBORO, NC RAC OFFICE IS PROVIDING HORRIBLE CUSTOMER SERVICE AND DOING A TREMENDOUS DISSERVICE IN THIS STORE. I CANCELLED AN ORDER AND STILL HAVE NOT RECEIVED A REFUND. I WILL NEVER REFER REFER ANYONE TO ROOMS TO GO OR TO RAC AFTER THIS HORRIBLE EXPERIENCE. IF I HAD NOT PAID MY BILL, RAC WOULD BE BEATING DOWN MY DOOR, YET IT IS GOING ON THREE WEEKS AND I STILL DONT HAVE MY MONEY BACK. IS IT NOT FORESEEABLE THAT SOMEONE COULD HAVE THEIR DEBIT CARD STOLEN AND NEED THEIR REFUND CREDITED TO THEIR REPLACEMENT CARD??? I THINK NOT AND I SPECIFIED TO MELANIE LEIGHTON THAT I DID NOT WANT A CHECK THAT I WANTED MY REFUND BACK ON MY CARD, YET WHAT DOES SHE DO? TOTALLYIGNORE MY REQUEST AND DOES WHAT THE HELL SHE WANTS TO DO. THEREAFTER, DOESNT EVEN HAVE THE COURTESY OR GUTS TO EVEN RETURN MY CALLS. AND RAC STILL HAS MORE THAN $400.00 OF MY MONEY.
SHE NEEDS TO GOBACK TOCUSTOMER SERVICE TRAINING.
My husband and I are so disgusted by the way your company intentionally ripped us off and your employees lack of care for the customers that pay there salaries. We rent from the store in Bradly, Illinois, located on Route 50. In November of 2011 we leased a living room set for 18 months, so we were under the impression that it would be paid off this month. WRONG! Buyer beware, they have quite a scam going...In June of last year my husband went in to make a payment on our living room set and they offered my husband a deal, $9 a week to add a T.V. to our lease. My husband even verified with the current manager of the week (the turnover on managers is unreal) that after our living room set was paid off that we would only have the $9 a week payment. So a week or so ago I spoke with a worker at the store and asked what date (in April) will my L.R. set be paid off..he then tells me that because we added the $9 a week T.V. that our L.R. set will not be paid off until October. We are required to pay another $1400 or so on the L.R. set because we added a T.V. My husband and I have been going back and forth with this store over this and spoke with the current manager and told him what the previous manager told us, and his response was "I hate when they do that", meaning lie to their customers. I went into the store last week and the guy behind the counter was so worried about looking past me at his girlfriend that was in the store, that I don't even know if he ever even made eye contact with me. After getting upset with him about the whole situation, I finally asked him "so basically, you are charging me for the furniture twice?" and his response was "yes". But he insisted that if he had been the one to sell me the T.V. that he would have made it perfectly clear that it would cost me months more of payments on the L.R. set. Well I had a friend call and ask some questions about possibly leasing some furniture and asked what would happen to if they added something to their existing contract and he assured them that it would not cost them anymore on the original lease to add to it. People have to come to your company because of poor credit issues..whatever the reason be. So you have us already paying at least triple of what the merchandise is valued at how can you morally do this to people?
i am not Evan a customer or have a contract with rentacenter they take advantage of poor credit to its fullest they have lied over and over called me over and over they call you job and threatened me with multiple felonies and they have never produced any paperwork and or contract with my name on it they send certified letters with my name on them also so illegal they are the armpit of our society they were so many faces in actuality they are laughable they can t do anything to anyone find a good attorney and they will tear there contract in half and feed it to them twenty different ways sue them and you will win they are such a frivolous company they are not above the law period and can be sued just as anyone can be i m not even a customer or in a contract with rentacenter just a reference for a person that is it and they cant do what they do they are ruthless and very intimidating all just because you have bad credit well my name is john c latch and my #1-360-589-3062 and here s your review
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