Corporate Office

well, I agree with these people in a way, about the company anyway. But, the rent a center by my house usually has very nice people, and they are very helpful. Ive been a customer since probably 1989 and always felt like I WAS GETTING RIPPED OFF but, in the past 2 years or so they have stepped up a little and lowered their prices SOMEWHAT. I actually had a recent change again after 4 years of dealing with people in the store who actually treated you like they appreciate you and know your a good customer. They helped me out many times knowing I been a cust. in this particular store for 12 years. I sometimes have a problem with that because these people dont know you and it takes a while for them to understand their customers. So with that said, recently I filled out a survey for the carpentersville, Ill. store. I was very mad at the time and I filled out the survey while being angry. I guess I just need to take the time to get to know them, and vice versa. They have taken care of my situation and called me to apologize for any misunderstanding. SO, I would like to tell their corporate office that I made a rash decision when I filled out that survey and I would like to take it back and change the ratings I gave from 0 to 9. Hopefully, I can continue to have good customer relations with this company and this store.

My husband and I are so disgusted by the way your company intentionally ripped us off and your employees lack of care for the customers that pay there salaries. We rent from the store in Bradly, Illinois, located on Route 50. In November of 2011 we leased a living room set for 18 months, so we were under the impression that it would be paid off this month. WRONG! Buyer beware, they have quite a scam going...In June of last year my husband went in to make a payment on our living room set and they offered my husband a deal, $9 a week to add a T.V. to our lease. My husband even verified with the current manager of the week (the turnover on managers is unreal) that after our living room set was paid off that we would only have the $9 a week payment. So a week or so ago I spoke with a worker at the store and asked what date (in April) will my L.R. set be paid off..he then tells me that because we added the $9 a week T.V. that our L.R. set will not be paid off until October. We are required to pay another $1400 or so on the L.R. set because we added a T.V. My husband and I have been going back and forth with this store over this and spoke with the current manager and told him what the previous manager told us, and his response was "I hate when they do that", meaning lie to their customers. I went into the store last week and the guy behind the counter was so worried about looking past me at his girlfriend that was in the store, that I don't even know if he ever even made eye contact with me. After getting upset with him about the whole situation, I finally asked him "so basically, you are charging me for the furniture twice?" and his response was "yes". But he insisted that if he had been the one to sell me the T.V. that he would have made it perfectly clear that it would cost me months more of payments on the L.R. set. Well I had a friend call and ask some questions about possibly leasing some furniture and asked what would happen to if they added something to their existing contract and he assured them that it would not cost them anymore on the original lease to add to it. People have to come to your company because of poor credit issues..whatever the reason be. So you have us already paying at least triple of what the merchandise is valued at how can you morally do this to people?