Corporate Office

I went to the Stein Mart in Anaheim Hills, Ca. yesterday, twice, and made purchases both times. Upon getting home from my second visit, I realized that the person who had handled my purchase did not put one item, a pair of earrings, in my bag. I was disappointed because there had been only one pair of that particular earring of that collection on display. I went back to the store today, with my receipt, and was told by one of the sales associates to go and check to see if I could find the earrings. I went to the jewelry department where I had originally found the earrings ( they were part of a collection) and they were not there, so I decided to look around on the other racks and luckily I found them among another collection. I took them up to the register with my receipt and the manager was called. She said that she had to review the video to confirm that they had been put in the bag. I had to stand there for 20 minutes and was made to feel like a criminal while they checked the video. Upon her return, she informed me that the earrings had been put in the bag and basically accused me of lying without offering to check into it further by checking to see if any of the associates remembered finding the earrings and putting that particular pair of earrings back on display. My questions are, why would I want to try to get another pair of the exact earrings and why would I have found them back on the rack if I had taken them home? We are talking about a $6.00 pair of earrings when I have spent thousands of dollars at your stores over the years. All I can say is if that is the customer service that your stores are providing, I can understand why you are going through bankruptcy. The manager was rude and curt and even if your stores were not closing, I would never step foot inside again.

I just recently moved to a new town on a new job assignment. Out of the blue there was a temperature change where it went from hot very cold. I decided to make a quick stop at Stein Mart on my way home to look for a sweater since they were having a going out of business sale. I purchased the sweater at a really good price and I wore it to work the very next day. I took it off once I got inside. As I was getting ready to go out for lunch, I picked up my sweater and this thing began to unravel right before my eyes. So on my way home I stop in at Stein Mart to make an exchange and I was told that they were not excepting any exchanges or money returns. I understand that stores going out of business generally have this policy but they do sometimes make an exception given the circumstances. Needless to say, I am stuck with a worthless sweater I can't wear!

On Monday,3/18/13, I made several purchases at Jackson, MS Store # 00006. While there, I asked if any coupons would apply. The sales associate said that they did not have any at that time. After arriving home, I found Stein Mart coupons in the mail that would apply Friday & Saturday. I called and asked if I could return my items, then turn around and re-purchase using my coupons. The associate said she didn't see why not. On Saturday 03/23/13 @ 12:34 p.m., I arrived at the same location, which I love more than any other locations and frequent often. I took my unbagged merchandise in and proceeded to tell the clerk at Customer Service what I wanted to do. She wasn't sure how to handle, so she asked what looked to be a Supervisor overseeing the transactions. That lady approached me and said that it was against policy to credit the difference of the purchased merchandise by using the coupons. I said, that's fine. I want to return it then and turn around and purchase back using them. That made her mad and she said using a harsh tone, that "that was really against their policy too." I told her that I was a Preferred Customer and I didn't see where the big deal was...I save $, only to turn around and purchase more. At that point, the associate was uneasy with the exchange of words...being, I told who turned out to be Brenda, the Area Sales Manager who used to be at the Madison, MS location. Brenda was VERY rude with her actions, snatching the clothes out of my hand and proceeding to hover over me, being VERY intimidating to myself and the Associate that was completing the transaction. I told "Brenda" that I didn't appreciate the way I was being treated. I asked if she was new (@ that point not knowing who she was) and she said in a VERY SMART reply "VERY". She didn't try to explain anything and did not apologize when I told her I had never been treated there like I was being treated by her. I don't appreciate her actions and have never had to file a complaint. After walking my merchandise out to my car, I walked back in the store, determined to find out who she was. I asked a Boutique associate who has been with your company 16+ years. She proceeded to tell me her name & where she had moved from. She also said that Brenda treats employees the very same way. How sad it is that this person is allowed to get away with actions like this!! I think it's only fair that I report this and hopefully, Brenda's actions will be monitored a little closer, before you start losing preferred customers, like myself!