Corporate Office

The tropical smoothie on 21st in Norfolk Virginia came into our hospital and brought us coupons today telling us to please order they deliver to our location. So I spent 30 minutes gathering an order from my coworkers in two units , collected over a hundred dollars worth of orders. I call the order in and I am told oh i dont know if we deliver then she laid the phone down for ten minutes, while I hear them in the background saying how sick they are of people and their deliverys and do they want to make a delivery , then a girl comes back after a ten minute wait and says Yeah sorry we dont have a driver after three , I ask why it took them ten minutes to tell me that. She said I am not the person who answered the phone. Bad customer service!!! Rude employees

I waited over 15 minutes in the drive through at the location at Inverness Corners in Birmingham, AL zip 35242. The woman, Jan, I believe her name is, was so rude to me when I told her how ridiculous it was to he stuck in a drive through at 8:30 am for that amount if time. All she said to my complaint was Im sorry and shut the window in my face! She never offered me my money back or any type if comp to try them again. And to top it off, the smoothie was HORRIBLE! I added a weight management supplement to it for .69 and asked them to use Splenda when making their Hawaiian Breeze smoothie. I don't know if it was the supplement or if she used old fruit or what but is was so awful I threw it away and went to STARBUCKS where they know what good customer service is instead. I was in and out if that drive through in 4 min! I recommend the Hoover location in Birmingham by the Galleria if you'd like friendly service and good product. $5.00+ is a lot if money for a drink and they can't get it right they need to be refunding or crimping their mistakes, bc it wasn't my fault they were understaffed, but she certainly made me feel like it was! All I did was drive up and try to give them business in exchange for what I perceived to be a good product. Tropical Smoothie just list a customer for LIFE. That's the best revenge you can give a horrible franchise. And I hope more people will speak up of their awful experiences there, bc I know I'm not the only one! Their were two people behind me waiting along with me. I hope they got to where they needed to go. I had an interview to be at by ten and now I'm running behind thanks to them. It' not worth the wait! Don't make the sane mistake I did! Thank you, Ashley Ivatt .