Corporate Office

Randall L. Stephenson, Jr. CEO AT&T 5404 Walnut Hill Lane Dallas, Texas 75229 Dear Sir: My flip phone AT&T Z221 quit working and battery charge hole had a bent place. So I went to get a new phone, AT&T did not have another one with big numbers and letters. They sent me to Walmart. I bought the closest thing possible which is a Samsung SGH-a157. It is totally unsatisfactory. The phone numbers I cannot find out how to pull them up, or the contacts. My sim card was supposedly changed but NO contacts show up. I am so tired. I am 83 years old and have spent 4 hours going from AT&T store, to battery store for old phone, back to AT&T who them sent me way down the street to Walmart and then I had to go back to AT&T to have my phone numbers put in new phone. New phone still does not work. This new phone is sold as a contract phone but I wanted to sue it as I have done with my old one paid by my daughter, Darden weiss. I would like to return this new unsatisfactory phone but it is another 10 miles to and home in a 1998 car with no AC and no shock absorbers. Please advise me what to do. This new phone is an AT&T but the AT&T store did not have one like my old one which worked perfectly. That’s what I want, the old one with big =numbers easy to find my directory. So today was a complete waste of my time and my money of which is very limited as I live on Social Security. My questions are: 1. Can a go phone be used with another phone plan? 2. Why can’t I find my numbers that should have been transferred with Sim Card? 3. Can this particular phone be on plan as my last one was? Please advise ASAP as I am completely with out a phone when I am in my 15 year old car. Thank you in advance. Sincerely, Margaret McBride Walker 3145 Mangum Drive Cumming, Ga. 30041 I have a house phone but do not know the number as I cannot get to it on my new phone which should have all names and addresses changed to new phone.

AlexAL754hATT technician is the best technician in Reno Nevada, 10 stars Professional and totally polite. We are with a sister ATT company that is a part of their network at Great Basin. This outstanding ATT Alex technician made sure there was a safety strip, plug, and carefully checked the modem for data and firewall, data filling all levels to make sure no one breaks into our system again. Thank you Alex for your very professional action and politeness, something that is very hard to find nowadays. Sure hope ATT treats this technician as one of their top employees, and with politeness the way he treats his clients. What a great ATT technician in Reno Nevada.

Yes, apparently I am not a valleys customer, in the past 5 days I have been put on hold for at least a total of 15 hours on the phone, that’s not counting being put on hold in chat. I got through twice, transferred 4 times and then hung up in, the second spoke to your supervisor Esther Bethlehem, and I only know because she, without my authorization removed 71 dollars from my bank account, it was credited right back but how was she able to do that? She promised to put me through to sales, at first offering some deal that was worse than I could get directly on line. I told her that I should be compensated for my frustration and lack of respect that I have received. I got a automated voice who told me that an upgrade would cost me over $400 today because I had to pay my bill, I don’t owe a bill, I paid it last week. I have 0 balance. I don’t want to switch but have been offered three times an explanation of how to terminate my service despite my saying that I was happy with my actual service, just very angry at the lack of customer service. All I wanted was to upgrade my daughters phone and see about switching to AT&T TV. I’m beyond angry and feel as if your company has no care for the customers, I need the phone so I go back online and again for the 6th time, I ordered the phone, paid the $200 , money was deducted along with the $70 that for reason, I guess maybe Esther thought I owed her for her time. I apologized for my anger to her and the other 5 guys who kept playing hot potatoe with my call. Anyway, my order was once again #6, cancelled with no explanation only this time my money was deducted from my account. Concerns 1.How was Esther Bethlehem able to withdraw $70 without my Authorization? 2. What is going on that after all these years I can’t get a phone. 3. Why can’t someone tell me the issue? 4. Your customer service is nil. 5.Are all your customers expendable, or did I just win the lottery? 6. How are we going to resolve this? 7. How did Esther withdraw money from my account? I will wait for a response from someone through tomorrow. After that I will be making multiple complaints to multiple agencies and seeking legal advice about money being withdrawn without authorization or knowledge.

You cannot get a hold of anyone at the corporate office. I followed the steps like they asked us to by sending in a letter if you have a complaint and it has been over two weeks and have not heard anything back about the letter. Poor customer service and I am surprise they are treating customers like this because I like ATT services.

Absolutely the WORST customer service! This corporation has gotten to big for its britches! Customer service staff are not empowered to do anything but transfer you to someone else. Overseas help have horrible scripts to read from and can't help with anything but remember your name. All I wanted was to have my new, out of the box AT&T cordless home phone to work. It will make calls but can't receive calls. I spent over an hour on my cell phone trying to figure out what was wrong. I now have a service call tomorrow, why, I don't know. I was told I need a DSL filter, why, I don't know. My old cordless didn't need a filter and it worked great except the screen was going black and you couldn't see caller ID any longer. If I didn't run a business out of my home, (and there were other options) they would be given "THE BOOT"!! Hey AT & T time to get your s**t together and learn from all of your complaints!