Corporate Office

Today I went in the location on located at 1662 W. Martin Uther King Jr. Blvd at 9:14 am. A young lady I believe by the name of Camisha was behind the counter and was prompt in taking my order as well as 4 other customers behind me. She took the time out to ring a bell several times to alert other employees to as she stated "come out" to fill the orders. It took over 7 minutes for the manager ( I believe her name was Jessica or Angela) and another employee to come from the back, it was apparent they were "goofing off". It is bad enough that some areas have not so desirable reputations. But I understand how they get these reputations when you have management that are not upholding the companies mission statement. At all times it should be quality service, that should be the managements goal in creating an atmosphere where all team members understand that is the climate in which we all work together to create. This is clearly not the atmosphere nor message Bruger King is conveying to their employees. If it was Camisha would not have been alone in trying to provide quality, prompt service.

WHY EVERY TIME I GO TO YOUR STORES DO I HAVE SOME KIND OF AN ISSUE!! TODAY I ORDERED A WHOPPER JR MEAL WITH NO LETTUCE AND SHE ASKED IF I WANTED CHEESE WHICH I SAID NO!! I AM SEVERELY LACTOSE INTOLERANT!! I GET HOME AND WHAT DO I HAVE BUT A FREAKIN' PLAIN WHOPPER JR WITH ONLY LETTUCE AND CHEESE ADDED. CHECKED THE TICKET AND IT READS WHAT I SAID, THEY MUST NOT BE ABLE TO READ BECAUSE THEY DID NOT FOLLOW THIS ORDER AT ALL. I AM SICK AND TIRED OF PAYING FOR THINGS I CAN NOT USE AND IN THIS CASE I COULD NOT EAT. BURGER KING COULD CARE LESS AS I HAVE TRIED TO CONTACT NUMEROUS TIMES TO THE ISSUES I HAVE HAD AND NOT ONE TIME HAS ANYONE RETURNED MY CALL OR EMAIL.