Corporate Office

CRICKT CORPORATE IS EXCELLENT!!--AND (PAST) CUSTOMER SERVICE IN CHARLOTTE,N.C. IS EXCELLENT-- THE CRICKET STORE AT CENTRAL AVE. HAD A SIGN READING: :OPEN @9:30am-BUT I WAITED AT THE DOOR UNTIL 10:20a.m. WITH NO ONE IN SIGHT.- I DROVE TO THE ALBEMARLE RD. OFFICE WHERE I WAS TOLD I NEDED A NEW BROADBAND DEVICE -PRICED @ #30.00--CASH OR DEBIT CARD ONLY. MY REQUEST THAT I BE BILLED $30.00 (TO BE PAID IN AUGUST) WAS FLATLY REFUSD. SUMMARY: I HAVE BEEN A CRICKET CUSTOMER FOR MANY YEARS. MY PHONE AND INTERNET ARE PAID FOR JULY-EVEN THOUGH I HAVE NOT BEEN ABLE TO ACCESS MY INTERNET FOR MOST OF THIS MONTH!THEREFORE, I HAVE LOST MORE MONEY AND MY TIME- AND ACQUIRED EXTREME DISAPPOINTMENT AND FRUSTRATION! I AM KEEPING MY CRICKET PHONE SERVICE AT THE PRESENT TIME.I ACQUIRED INTERNT FROM A COMPETITOR OF CRICKET-WHICH ALLOWS ME TO PAY IN AUGUST. PEGGY W. JOHNSON QUESTION: WILL CRICKET MAKE REIMBURSEMENT? PEGGY W. JOHNSON

I've been a satified customer for many years-however recently my experiences with crickit commuication-customer service has been horrible-while I contimue to pay a monthly bill for service not rendered.It truely amazes me how no one I've dealt with thus far has made it a priority to resolve my problem ;I continue spending money on up grading phones that I really can't afford even the managers I've dealt with doesen't follow thru nor return my calls.Finally I've reached a breaking point to began shopping for a differnt company that stheir customers loyalty,and understand the importance of customer satisfaction-while getting what you've paid for.