Corporate Office

I just came from the location on Garth Rd. in Baytown TX. It was my first visit and my boss and co-worker's second visit. My Special, the Hawaiian sandwich and coleslaw was great! However, here are the things that will keep me from going there again: 1) Co-worker's broccoli cheese soup was like they opened a can of Nacho Cheese and threw ground up broccoli in it. It was exchanged with a bowl of chili that sucked. The manager said that they had just changed distributors because the last BROC/CHES soup was coming in with SHRIMP??? in it. 2) Both the boss and worker ordered spicy mustard instead of mayo; the boss got the mayo; the worker got mayo and mustard. ALL...bar NONE...of the 15 or so bottles of hot sauce had about 1/2-1 inch of sauce in them. Two bottles didn't even have enough to cover the bottom of the bottle. 3) My boss got to the table first, had to clean it off because ALL the tables were dirty, paper, straw wrappers, food, crumbs, etc. were not only on the tables but also on the floors. We have SEVERAL pictures to prove that...although I did read that you don't want to know WHO tell you the good/bad stuff..I mean, really...what's up with that. BTW, ALL three of us have been mystery shoppers at some time or another or still are...and I would have gotten on here and complimented the place, the staff, etc., IF it had been that way. OH...and I forgot...when we got there, the MGR came out not very happy about something and as soon as the immediate rush was over, he gathered the staff around and let them know what he was ticked about. Oh, well, my boss said I could submit this on his time but probably didn't want me to take all day! ~bye from Texas

I have visited the Firehouse in Collierville a few times with my husband and friends. Baddd experience. From what we could figure out, it seems like the two brothers who own the shop in Collierville, have absolutely no idea what they are doing and way too immature to even care. I would think that Firehouse would be more concerned re who is selling sandwiches with their name. I know I would never allow these two brothers to represent a name like "Firehouse". Also, the last time we were in there, the cashier Lori, messed up our order. She seemed quite upset about her "boss" finding out she had made another mistake??? Anyway, because we didnt want her to get chewed out by these two, we chose to ignore the mistake and just pretend that everything was fine. (She got the sandwiches mixed up.) The sandwiches were all good but we have decided that since there is a Firehouse right down the road in Germantown, we have chosen to dine there as opposed to the one in Collierville. We have been to Germantown several times and have never had anything but a great experience.

your food is great, have you thought about putting one close to morse and karl roads, thears a state building there and just a few other fast food places to eat, i thaink it would be a good place to put one have a blessed day