Corporate Office

With all of the negative reviews---all warranted---why does Dell continue, to this day, to provide terrible customer support? Corporate executives---don't you pay attention?

Dell has the worst customer service, I purchased a Dell XPS10 tablet a month ago it is still under warranty. I dropped my tablet and cracked the screen, after speaking with 6 different people that couldn't speak English well and being told that they will replace my tablet, they discovered that I did not have the type of warranty that would replace my tablet. I will never ever purchase anything else from Dell. You all suck in a major kind of way.

I have always bought a Dell computer. But now that I have experienced the service department, I will look for other computer products in the future. I currently needed help with my computer. I agreed to have service send me a box to ship my computer to them. Before I received the box, via Fedex, my computer fixed itself and I no longer need technical support. I had to wait til Monday, 9-14-2020, before I could call technical support due to the fact they are not available over the weekend. After many calls, I am told that my money will not be refunded. We are talking about $59.00. I am not paying for a box delivered when I don't need to send my computer and $59.00 is ridicules for that box. I want a refund of my monies. hopefully this is one complaint that will be read and the person who reads it is American and understands English. thank you

I have to say that I am in agreement with quite a few of these people. I am very dissappointed in Dell. I expect more from them. It is ridiculous to have to try to communicate with people who speak little english and they have my product to fix. We cannot communicate. There is no way. Now I know it is probably cheap labor but your product suffers. Customer service is your ears and eyes and the main entry way to your company and getting more customers. If that is not functioning then the whole thing is broke. I was transferred repeatedly. No one and I mean no one knows what you are talking about when you call. My laptop was returned unfixed and no one can tell me why it was not fixed. I was told that there was physical damage but no one can tell me what physical damage. I was also told that it was not covered but no one could tell me the damage that was not covered. Mr. Michael Dell needs to revisit how the company is operating or else we will see people choosing other products. I have only had my laptop a little over 6 months. So everything should be covered. Get it together Dell.

I am less than pleased with my Dell experience. I work for an a mid-sized business in Cheyenne, Wyoming. We have all dell computers and lap tops in the clinic. I recently purchased dell wireless printer for three of us in the front desk area of a very busy medical office after talking to your sales staff, letting them know my needs and what they would suggest I purchase. The Clinic purchased a C1660W wireless color printer for three of our front desk staff, Medical Records, Phone Receptionist, and myself - front desk supervisor. The first printer started having problems the middle of May, after several failed attempts at getting it to work I finally had to get ugly and demand a new printer be sent within 24-hours, which was done. It took two weeks to get back up and running and t is a refurbished printer which three weeks later is doing exactly the same thing the first one did. I again called, oh by the way the customer service staff speaks VERY poor English and trust me I do not speak whatever the language is in the Phillipines. Again, with the long drawn out process of determining the thing is broken, which I knew from my experience 4 weeks ago, was we have a broken printer. I asked that this be replaced with a new printer and of course they cannot must be a refurbished printer, we have a warranty until November of 2013, by which time I will be ready to drop kick this printer out the front door if this is what I can expect for the next 5 months I can assure you I will be looking at HP for a printer to replace this Dell printer. If you are going to take over the world of computers you might want to start with 1.) better customer service, English speaking would be nice. Your customer service employees have no clue what GOOD customer service is. I have worked in customer service in one form or another for 40+ years, and your foreign based group are the worst! You may think your saving money, but unless something amazing happens it is not likely I will ever buy dell again at work or home.