The Kroger CO is a renowned chain of grocery store of the nation. The empire of the company spans through innumerable states with a variety of store formats including multi-departmental stores, grocery, jewelry stores, convenience stores, super stores, supermarkets etc. there are over two dozens of banners under which the company operate. The store chain has over 3,574 direct and subsidiary units of operation. They are even a parent to innumerable banner chains, including 'Ralphs' of California. They also operate 37 food manufacturing and processing facilities that produce high-quality products for providing immense value to customers. Kroger also has 1,947 pharmacies that offer quality drugs at low prices.
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I was in the Kroger Store at 120 S Memorial Drive in New Castle, IN on o5/26/13 and purchased $300.00 in groceries. I went straight to the Fuel Station afterwards to purchase gas and use my Kroger Card to get the gas discount only to find out that the gas pump said I had no points to redeem. I knew better so I questioned the attendant and they said they couldn't help me. I went back into the store to the office and they pretty much said sorry can't help you. I even should them my grocery reciept.This is not the first time this has happened to me at this store.I spend $ to get the gas discount then I don't get it. Very upset over your system!! My card # is 42112385217 6.I also had the 2X Fuel coupon and the cashier forgets to use it and she says:Sorry can not do anything about it now. What the heck is going on with this system and why have it if the customer doesn't get the credit. Thank You and I hope this gets taken care of. Sincerely, Darline Fairchild
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