Corporate Office

We ordered furniture from Rooms to Go in Arlington,TX. We originally were going to p/u the furniture on 6/14/13 because they said they could not deliver to Amarillo. Then we were told they could ship it to Lubbock and we could p/u at that location, so we decided to have it shipped to Lubbock,TX (closer to our home). We were told it was going to ready for p/u on 6/21/13 to find out on 6/20/13 (from the LUBBOCK store) that it wouldnt be there and the paperwork wasnt even turned in to them (Lubbock). NO ONE at the Arlington store knew what was going on, everyone was blaming everyone else & we kept getting 'accidentally' hung up on. We also were told in the midst of all of this that there was only partial furniture to pick up because of it being on back order which we were NEVER told that up front. Only our coffee table & end tables were on back order. For TWO days talking to everyone but someone that could help, a manager finally gets on the phone to say there was nothing he could do and that the conversation was over and to not call the store again. He was talking to my finace in a very unprofessional way and called him 'dude'. We said to just refund what money we put down and cancel the order and the "manager" said there would be a 20% fee and we wouldnt receive all of our money. We do not have ONE piece of furniture and have been treated with disrespect! That is the worst customer service and unorganized store we have ever dealt with!! They are rude and could careless that THEY made many mistakes in this sale. Our saleman kept getting the blame for the mistakes which is wrong! He did his part and because of everyone else, he lost his sale (which we know is commission). There needs to be more training on how each person should handle customers and exactly what their job title is and what their job discription entails. We have calls in to corporate and to the district manager....and of course no one has returned them!

Our experience thus far has been terrible. We thought we were getting exactly what was on the showroom(even went back with the salesman to go over everything before we left)but when our furniture arrived(part of it anyway, the rest was on back order)there was a piece missing. It's only been 2 1/2 months sense the order was made in the store and it will be another 3-4 weeks before we get the back order piece.!!! So we go into the store the day after they delivered part of our furniture to tell them a piece was missing(not the piece on back order by the way)and asked to speak with a manager. Big mistake!!! A manager by the name of Landon finally came out after about 30min. of talking with a salesman(which was very nice and had great customer service). "Landon" was very rude and pretty much blamed us for our missing piece of furniture. There were around 15 customers standing around shaking there heads in disbelief. After seeing that we were getting nowhere with Landon I told him that if he was going to be like that we would just return the furniture we had and simply take our business elsewhere. He said that wasn't an option! No returns after 48hrs of purchase. This furniture hasn't even been in our house 24hrs. His answer was"deal with our legal dept.". I wouldn't recommend doing business with rooms to go in Midland Texas!!! Landon must not be from around here because folks from around here don't treat their customers like that!!!!! And on top of that...our couch wasn't put together right, a roller is missing from the coffee table, there are 2 places on the couch where the leather is scratched and defected, the back legs on the chase are missing. Horrible!!! We spent 5,000 dollars in that store and was told "to bad". Hopefully "Landon" isn't a reflexion of rooms to go corporate.

If you want to have furniture delivered damage and the replacement also delivered damage this is the company you want to use. Obviously no one inspects the replacement. Then I had to hold for over 25 mintues while I write this review in order to speck with a supervisor in regards to the poor service I recieved during the delivery of my furniture. I have lived and learn to buy furniture from any store but Rooms to Go.