Corporate Office

I have been paying for the premium internet service that is supposed to provide 1000 MBPS. I have routinely had extremely slow speeds and multiple interruptions daily for the 17 months I have had the Comcast / Xfinity brand in my home. There have been multiple trips from technicians that did not address the problem during that time, so I called the corporate headquarters in Philadelphia. I was assigned a gentleman to assist with the problems. His name is Ian. Through multiple visits they discovered problems with installation, the damaged unit on the utility pole, and a nick in the line that provides service to my home. Due to the extremely inferior quality of my internet service, I requested an adjustment to my bill. I have paid well over three thousand dollars for service I did not receive. They acknowledged this by examining my connectivity from their own equipment at the office. I receive a small token of an adjustment with a promise that the ret would follow in a couple of days. Then...Comcast/ Xfinity slowed down my already creeping service for non-payment. I called and was told it would be corrected...it took more than 24 hours. I received a bill over the weekend, no credit, and they added a late fee and a charge for coming out to repair their horrendous installation. OH, I left out that the last technician that was here told me they installed my service to close to the electric panel and wiring and it was also causing major interference in the line. Imagine trying to work from home. I have been dropped in the middle of my presentations and crucial meetings that have a lot to do with public safety. There has been extraordinarily little accomplished by working with local or corporate offices of Comcast/Xfinity. They are regulated by federal authorities and it is my intention to engage that process to seek a remedy. I moved to this area in 2019 and had formerly been a customer of Verizon Fios for 8 years. They were at my home one time…to install it. They were also very reliable with their service and even through hurricanes and blizzards, I never lost service or had my internet compromised in speed or connection. The world needs to know that, and it is my intention to make sure it happens. I am done with being had by Comcast.

I an soo tired of the lies and false customer guarantee! the xfinity in Delaware county is the worst! the billing is never correct, its hard to get someone who understand English, I am just sooooooo unsatified

This is the worst company in the world. I repeat, They are the worst in the world. They gladly take your money, quickly disconnect your services and offer the customer a lot of excuses as to why they don't live up to their promises.

Horrific and exhausting, that is how I describe my experience today with Comcast. Aside from the bait and switch sales tactic that I fell victim to, the service tech was sloppy and incomplete, the customer service that I received from the sales department as well as the billing department was the least helpful service that I have ever encountered. I have a 2 hour and 40 minute logged call with absolutely no assistance. I am utterly disappointed with the level of professionalism and service from such a company that claims it deserves recognition