I was told that the New CEO read the reviews that customer write. I have sent copies to all the emails or comment or review places I can find in the hopes that the CEO does read them and has an answer for them. These a 2 of the 3 I have written.
This is my true story.
I have been with Dish for over a total 6 yrs. I do not a have contract for the past 2 yrs. I currently have 2 receivers because we need to be able to record 4 shows. I purchased my own receiver to do this and have a wireless transmitter so my wife can watch shows on my receiver. Then the Hopper comes out, so I call and ask if I can upgrade to the Hopper, they say if I pay the $100 plus, then I can. I say why do NEW customer get the Hopper for free but I have to pay. They say because Mr Sasaki your NOT a NEW Customer. I say, so I have to cancel Dish before I can get the Hopper for free, they say yes. Well I stay with Dish anyway because there really was nothing better. We had Direct in 2007 but didn't like after 1 year and I pay $175 early cancellation fee just to get rid of them and then can back to Dish. On March 11th Cox cable call and has an offer that matches what I have now and I don't have to use the wireless transmitter. First year $61.98 and no contract, I tell them to give me a little time to think about it. I decided to give Dish one more chance, I called and talked to the cancellation department to cancel my service. They asked why and I explained about Cox offer, long story short, she said fine. I said the shut off services on the 16th March 2013, said that it was done. I asked her if anyone from Dish was going to call me after this, she say Mr Sasaki absolutely NOT because I told her in the past thats what they did. Again she say no one would call. So I called Cox and ordered there service to be installed on the 15th March 2013. The very next day a guy named David (2BN) calls and says (long story short) he start offer me all kinds of deals to stay with Dish. I explained what happened earlier, and I was so frustrated that I kept telling no. After sleeping on it my wife and I thought maybe give Dish another short, since the offers sound pretty good since I am on a fixed income. So I got up early this morning and called Dish and asked for account specialist and got Michael (X6U), explained again the story, he couldn't do what David had offered and was going to transfer me to his supervisor. Well that didn't happen because we got disconnected and Michael said they don't have the ability to call out. So, I called Dish again and got account specialist Jen (FNW). Explained the story again, she got her supervisor Nick (BFC) and told the story and he started explaining the offer and we get disconnected. I have been on the phone for over an hour at this time. I called back again and ask for the account specialist Supervisor and get Alexander (HCE) after explaining again the story he says he has to transfer me to his supervisor, I say your not a supervisor, he replies no. I tell him I asked for the supervisor so i would have to explain again. Then I get Julie (L1Y), tell her the story again, this time she ask for my number. Long story short she could NOT do what the original David was offering. I don't know if anyone is going to read this, but I am trying to get this to Corporate office and will make a copy and keep sending until I am happy with the response. At this time I am still getting Cox this Friday, so I hope someone answers before then.
Ryan K Sasaki
second was a good comment because i thought it was resolved but not.
I am recanting ALL the good stuff I said about the persons working at Dish Network accounting, resolution so called specialist. They are ALL idiots and do not listen to what you say. Over and over and over I repeated the minimum that I needed. To be able the record 2 show in my room and to record 2 shows in my wife's room and that my wife is able to watch what is recorded in my room. Isn't that a simple enough explanation. After going talking to (I hope corporate see this) id 2BN, X6U, FNW, BFC, HCE, L1Y, 91A,11Z, 6FQ, RJ8, 09U, CTR not a single one of these was able to understand the minimum requirements. They ALL had different stories and what that would do for me. At the end I thought I had got what I asked for but I was WRONG. I get the email stating I was getting 1 Hopper and 1 Joey. Now does that meet my minimum requirements? NO NO NO NO so why would I agree to sign a 2 year contract? When 3 days ago I could have gotten Cox cable that did meet the requirements and NO contract and fixed price for $61.98 plus tax.
So after getting the email with the wrong equipment, I called corporate office again. This time I got the moron id CTR, that kept repeating himself if you want the 2 Hoppers and a Joey it would cost you more. I said to this guy then why was the last person (which I thought got it right but didn't) going to give me that setup. He put me on hold and went to talk to her id 09U and she told him that I was sure if I need 2 Hoppers. Again IF I NEEDED 2 HOPPERS. This guy also kept telling me that I would have to pay additional fees if I want 2 Hoppers. I had to have this guy go back 5 other employees notes to see what I was offered. Then he changed what my total bill would be for the next 12 months. At the end I DID NOT get the minimum requirements but now have a 2 year contract.
For anyone reading this. NEVER AGREE TO ANYTHING UNTIL YOU HAVE IT IN WRITING THAT YOU WILL BE GETTING EXACTLY WHAT WAS PROMISED BY THEM IN AN EMAIL ANYTHING THAT YOU CAN USE IN COURT.