Dollywood Corporate Office | Headquarters
Avarage Rating:5445 Triangle Parkway, Suite 200 Norcross, GA 30092
Phone: (770)441-1940
Website: www.dollywood.com
Company Overview
The Dollywood Company owns and operates adventure based theme parks that operates as theme parks and water parks. The games offered by the Dollywood Company offers rides and attractions, bluegrass, live entertainment featuring country, gospel, and mountain music, crafters authentic, food and dinning, in the areas of East Tennessee. The theme park also conducts programs such as festival of nations depicting various nations culture. The Dollywood Company was founded in the year 1986 and has its headquarters located in Pigeon Forge, Tennessee. The Dollywood Company is operating as a subsidiary to Herschend Family Entertainment Corporation.
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Dollywood Reviews
There are currently 5 consumer reviews about Dollywood available. Share your review.
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By Jennie McCracken - Posted on: September 28, 2020
I just called Dollywood resort and spoke to Marie a customer service rep about why I hadn’t received my refund of $405.30 for 6 splash country deluxe dining passes and when she said she didn’t know why I ask to speak with her supervisor or someone higher than her and she said no and hung up on me , I have been trying since April 2020 to get this refund and to date no refund and no explanation as to why not
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By Phillip Miller - Posted on: September 22, 2020
I think it is a crying shame to take money from people for Season Passes before COVID and then expire those unused passes without people being able to go to Dollywood. My wife has a compromised immune system so its not like we could come there. I did not expect a refund but did expect to have next year as a time which we could come. I don't believe we will be renewing or even coming in the future with this kind of treatment. PLEASE show Dolly my review.
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By Jennifer sebahar - Posted on: September 21, 2020
I've always loved Dollywood...but this year I am extremely disappointed. I purchased 5 1 day passes and parking totaling almost $500. Due to Covid, we were unable to make the trip. I called on July 24th and requested a refund. I was told it would be processed in 30 days. I recieved an email confirmation of my request. It is now September 21st and no refund. I have attempted to contact Dollywood...but end up on hold for almost an hour. I've requested a call back 3 times and have never recieved one. This is not acceptable. They offered me the refund and they need to follow through in a timely fashion. This is terrible customer service...
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By Sandra henry - Posted on: September 21, 2020
I am so unhappy I can’t begin to explain. I have sent numerous emails and called several times no response giveN
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By Vicki Gow - Posted on: September 21, 2020
Corona affected everyone. We get that. But to be treated so poorly by customer service and to be “possibly” refunded less than 1/5 of what I paid for tickets that were not used is unprofessional and disrespectful. Reached out every way I know and get nothing from anyone. Dollywood does NOT care about their customers. They care about money.
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