Corporate Office

I will be writing my comments about my Buick experience, directly to corporate headquarters, because writing to GM's "Customer Assistance" department, (it should be re-named the Sales Prevention Department"), is about as productive as talking to one's own armpit! I have never encountered such dense, ignorant people, who have either no ability or intention whatsoever, of actually assisting customers!

I will be writing to the appropriate corporate officers directly, as talking to the so called "Customer Assistance" department, is about as productive as talking to one's own armpit! (It should be re-named, The Sales Prevention Department") I have never encountered such a group of dense, ignorant people, who are either incapable or just unwilling to resolve a problem. The simply try to "make it go away", by offering a discount coupon on some future service, as though I would ever visit a G.M. dealer again! I have owned no fewer than 14 G.M. cars, including 7 Buicks, but this time they blew it! Unfortunately, I had expected G.M. to show some interest in resolving my problem, but all of their Customer Service people have probably been transferred to China!

My wife and I purchased a new 2012 GMC Acadia about a year and a half ago and have had nothing but problems with it. The radio went out, the seats untucked but the biggest problem is that at speeds between 48 and 65 and over the vehicle lurches and the tachometer jumps up and down. At times it feels like the vehicle is going to stall. From a dead stop, while attempting to accelerate, the vehicle has almost stalled several times. The fluctuation in the engine makes my wife and I car sick. I have taken the vehicle in several times for this problem and was told that because of the year of the vehicle and the temperature in Az, this was normal and there is no fix for it. My wife drives the vehicle for her job and I find that unacceptable for a new vehicle. I and my family have purchased at least 12 GM vehicles and because of this vehicle, I doubt I will ever purchase another GM product. Looking for some help PLEASE!!!

The ignition switch on my 2004 Ion was replaced in 2009. A recall was issued this year that includes the replacement switches. I had the replacement switch replaced April 2014. I submitted the original paperwork THAT SHOWED THAT THE WORK WAS PAID BY CREDIT CARD, and the GM form. GM is trying to beat me out of paying for the first repair because I don't have a copy of the credit card payment from over 5 years ago. This, in spite of the fact that the Service Invoice shows the work was paid for by credit card. A receipt would not prove anything because all it would show is the total amount paid--it would not be itemized showing what was done, and I had other work done at the same time. By the way, the replaced replacement is still causing a problem. Should I need an attorney, I have documentation of every phone call, etc.

I bought a 2012 Acadia and two years later I wish I didn't purchase it. A month after purchase it began to leak oil, I took to my local dealership and was diagnosed as a factory defective seal. They had to drop the engine to fix it which made me feel like it wasn't a new vehicle anymore. Today I received my third recall notice so you can imagine my displeasure to once again have to take it back to the dealer on my valuable time to fix yet another GMC blunder. How many more recalls are in my future? I find it interesting that when I bought a big ticket television which was defective I was able to return it for a refund. I checked my lemon law options, they are non-existent. The law is written in such a way that is is impossible to use. Now I'm stuck with this vehicle that I will be making payments on for the next 2.5 years. I can't really even sell it because a car fax will disclose the recall repairs. Who in their right mind would consider purchasing this piece of crap. The recalls will also affect the trade-in value and not in my favor. All this negativity because GMC sold me a defective product. I have written the president in Detroit with no reply or acknowledgement. For the record, I'm from Detroit and my family worked in the auto industry back in the day when Detroit turned out quality vehicles. For the last 20 years, I leased Mitsubishi and Infiniti vehicles and never had a problem. I BOUGHT the Acadia to support the economy which resulted in my ongoing nightmare. I really would like some kind of acknowledgement or the ability to return the vehicle.. I don't believe I should be punished both financially and emotionally for a defective product. I can be reached at clbielec@yahoo.com. I will again attempt to contact Mr. Ammann with this situation. Hopefully I will receive some response. Thank for the opportunity to bring this situation to light.