Houston Shoe Hospital is a trusted brand offering boot and shoe repair. This family owned business provides their exclusive services since 1906. They offer a wide variety of effective repair services that include heel and sole replacements, inside-out restoration, dye-to-match services to boots, shoes, and even handbags. This service comes in handy to make the old and torn shoes look like new one. The company has its operation so far across Houston, San Antonio, Austin and Dallas. They use minimal energy and natural resources to reduce the harmful effect of pollution. Their dedicated services are provided to make the world a safer, cleaner and healthier place.
There are currently 1 consumer reviews about Houston Shoe Hospital available. Share your review.
I recently brought in a pair of my Jimmy Choo's to your Dairy Ashford location and I am extremely disappointed with the customer service I received. I spent 20-30 minutes discussing what the best repair was. I was even made aware of the risk before dropping my high heels with lace detailing off to him. However when I went to pick up my repair, I was accused by the manager of using a sharpie pen to color in the damage done by your shoe cobbler. There was zero accountability taken and that moment the trust in your business was broken. I will no longer refer any business to the Houston Shoe Hospital and will no longer utilize any of your services for another one of my designer heels. I simply wanted him to understand that there was significantly more damaged that was discussed; a black pen used to color in damage done to my heel. I hope the management team will see this e-mail and utilize this for better training regarding subpar repairs. I have more images to share and will be reaching out again to a corporate manger to discuss in further my terrible experience.
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