Corporate Office

On July 14 we were staying at the Excalibur across the street. This is part of the MGM corporation. On arrival the security in the parking lot were visible so we felt safe. By that night security was scarce and our 04 GMC Denali was stolen. Security wasted precious time before calling the police. The next morning speaking to Vasquez the management- he was unsympathetic. He kept saying not liable not liable. Well now we are out our 35K in a vehicle we had almost paid off. The police said it was stripped to the frame, how disgusting. Back to Vasquez, how can someone be so cruel? We were 350 miles from home. He did not say sorry for your loss, how can I help, Can we call a cab...He offered no resources, no condolence NOTHING..just We are not liable..What kind of business is this? You know I had 5 Knotts Berry farm tickets in the car. Guess what Knotts did...they said "I am so sorry, I cannot imagine how you may be feeling...We will get those tickets out to you right away..Now that is how a business should be..And to feel for us that was awesome..Excalibur is lucky that my daughter and myself did not stumble onto the thieves..what if we were attacked.. Excalibur sickens me with their non chalant attitude about tourist and people who pump money into their casinos.We must have spent over 7 grand last weekend I will never go back to any of the facilities nor any of my friends or family..and we are all Teachers who will tell other teachers, and who have kids on sport teams who play in Vegas...I am so disappointed..

Foxwoods was the worst I have ever been to your front desk help need to be retrained They are the first imprestion of your hotel AND THEY WERE BAD THE WORST