Rooms To Go is a popular furniture store in Seffner, Florida that operates near about 106 stores in different US states like Texas, Tennessee, South Carolina, Alabama, Florida, Georgia, Louisiana, Puerto Rico, Mississippi, and many other states as well. The company started its journey in September of 1990. Mr. Morty and Jeffrey Seaman are known as the founder fathers of the organization. Stephen Buckley is the present CEO of the organization and in 2007, the company employed near about 7000 full time employees. Record says that the company earns revenue of 1.75 billion US dollars per year. Earlier Rooms To Go was known as Seaman Furniture Company.
There are currently 16 consumer reviews about Rooms To Go available. Share your review.
Please explain to me when I cancelled my order due to being told it is back ordered until Christmas that you won't reverse my debit card of the purchase. I could understand sending me a check if I paid in cash. However when a customer uses a debit card there should not be a delay. It is bad business. I will never shop with you again. I went to another store in town, and had no problems getting it purchased with a 2 week delivery window. You have no problem taking my money, yet won't give it back when I decide to go to a better company. Everyone needs to stay clear of this business, I regret I didn't look at reviews before trying to purchase furniture at roomstogo. never again
I purchased a set of furniture. Was told one was back ordered but, but would for sure be delievered on 9/24. The 24th is next week and I was excited to received my shipping confirmation. Instead, I was called and told the order wwould not be available for another THREE MONTHS!!!! In addition, I was told there is no guarantee of the delivery and I had to either keep what I have or go in and pick something else out! I said I didn't like anything else and was told they cannot help me. AGAIN, I purchased something. I wasn't given the item and now I cannot even return everything. I HAVE NO CHOICE BUT TO PICK SOMETHING ELSE?! But I was told something that I NEVER RECEIVED!!!!!!!!!!
We "tried" to purchase 2 pieces of furniture which was the first hassle. No one could answer my questions and they would keep walking off. It took 3 sales people in order to place the order. Next we wait one week for one man to throw our furniture around ripping the fabric under the couch, while the other sits in the truck. No one speaks or understands English and he walks off with one piece of the furniture, never even tried to deliver the chair. I called customer service, what a joke that was, there is no customer service! I was told that the driver has the right to take the furniture back if he doesn't think he can get it in the door. I tried to explain that he needed help and if needed we could have taken the hinges off, but he couldn't understand what we were saying. No one cared it seemed to be an everyday situation. Then I'm told if we want this furniture we can wait another week but if the driver thinks he can't fit it through the door he will just leave with it again or we have to carry it in. All this service for $125 delivery and set up fee???
I am only writing this as I am greatly disappointed that after spending a few hours selecting furniture to the tune of nearly $7,000, we had to walk away from our purchases set up due to Rooms To GO NOT valuing our feedback on our last purchase. Although this last purchase was made about 6 years ago, it was a couch purchase gone really wrong. We only began using this couch as our boys grew in age and right away the couch began to peel. Apparently in the furniture industry there had been a major financial blunder when a 'bonded leather' was made available for not only shoes, but for furniture. It failed big time for the couches and RoomsToGO took a loss. Sadly, when I had called the showroom I bought from in S. FL, the sales person blew me off and I just had to bypass following up as I have a sick child and the couch became negligible at best.
SO I avoided any purchases from ROOMS to go for years until just recently moving to another state and deciding to give them a shot as long as they would do SOMETHING for the crappy piece of goods sold to us in our last order. (Keep in mind we've been valuable customers for years).
They did absolutely NOTHING, and so, we pulled our order and are going elsewhere. They let a valuable customer go because they wouldn't stand behind their awful bonded leather couch sold to us. We still have the couch. It's in hardly used condition, but the peeling is just crazy. They didn't care.
I refuse in this day and age where there is SO much competition, and I happen to be in the furniture state, to give my hard earned money to a business that so obviously doesn't VALUE a really great customer.
As I am a professional in the network marketing niche, you can bet I will spread this word on ROOMS TO GO as often as the opportunity presents. Shame on them for doing nothing. For not even asking to speak with the potential clients.
Goodluck. Give your money elsewhere.
They are the worst furniture company to deal with. Horrible. Cheap furnitures. These furniture are not from Rooms to Go. They have many furniture company and they sell for them. cheap furnitures.
My living room cam with a big hole. I mean can you send a firniture with a hole in it. Did they not see it? please after waiting 3 weeks. Then my child bunk bed room came all scratch up/ they took for ever to pick it up and exchange it. leaving pieces as well as missing pieces. There is basically no return once you buy the furniture they mke a big deal about it. need to kiss their ass for an exchange because if you harrase them for thir shitty merchandise they will not take care of you. Your are a customer when you wall in but once they sell to you . you are worthless. They dont need you business they already got thier commission. Customer service is horrible they tell you 1 and they keep you on hold for over 20 min.
DO NOT BUY FROM THEM .
This place is full of S****. I have purchased several items from rooms to go and have never had a problem until now. They will gladly take your money, set you up for delivery and do a follow up call afterwards. The minute something is damaged that's when all Hell break loose. I've been waiting for over a month now for a part on my bed that's a manufacture defect to be replaced, not something we had control over. I called the customer service department and the representative tells me it's going be up to 90 days for delivery (What Type of S**** is that)? I am really pissed and dissatisfied with the service I received. If someone would have done their job in the beginning by communicating the information on time frame rather than telling me since it's a manufacturer defect we ordered the part and it will be delivered soon. I was thinking within two weeks, clearly soon is not three months. Rooms to Go you really need to learn how to service the customer during and after a sale, don't just take people money. Very, Very DISAPPOINTED!
Great customer service on my end! Furniture is great and things do happen but they were able to take care of efficiently!
In a word this company sucks. No customer service. We bought furniture from there Ocala Florida store, and when it was delivered there was a chair that did not match the order and to make it worse it was broken so bad that the delivery people had to see it. Called for replacement lined everything up and the driver called running late, could not wait so had to reschedule. Third time they brought the chair, which was the right chair but upon further inspection noted that a spring was poking out in the back. Called about getting replacement chair, this is attempt number four, if your counting, but have been given the run around. After several hours and to many phone calls to count they are still not willing to rectify the situation. there solution is to have me take a day off of work and wait for them to deliver ,probably another defective chair, on a Tuesday or Thursday. Everybody in my house is unavailable except on Saturday so they say we will ship it to our store and you can pick it up and we will refund $50 of the $125 that we paid to have it delivered, it would cost me that in gas!!! Oh we'll live and learn, I always wondered what it was like to see what small claims court was like.
I'VE HAD A HORRIBLE EXPERIENCE WITH THE STORE AT SARASOTA.I SPENT A BUNCH OF MONEY ON MY FURNITURE,MY ORDER WAS ALL MESSED UP AND ON TOP OF THAT WHEN MY THINGS GOT DELIVERED THINGS WERE MISSING,WRONG STUFF CAME IN AND SOME EVEN CAME BROKEN.THE TECHENISTIONS DIDN'T EVEN SET UP THE STUFF THEY JUST THREW IT IN THE ROOMS AND LEFT.WHEN I CALLED THE FLOOR ONE MANGER SAID ONE THING AND THE OTHER ONES SAID THE COMPLETE OPPOSITE. IM VERY DISAPPOINTED IN ROOMS TO GO AND MOST LIKELY ILL NEVER INVEST MY MONEY IN FURNITURE FROM ROOMS TO GO AGAIN!
If I could rate this company any worse I would !!!! We bought a COMPLETE leather living room set from Rooms to Go in Macon GA in August of 2010. In less than 3 years it started peeling. I contacted the Macon store where I was told to call the 800 number for customer service. I called the 800 number and spoke with Keisha where she advised me that our furniture only had a one year warranty and Rooms To Go would do nothing about it. After SEVERAL times asking for a supervisor she came back and told me to email pictures to her "supervisor" Ms. Register. I did as I was advised and sent Ms. Register the pictures. We got a call the next day stating that they would give us an $836.11 credit at the Macon store if we would take this offer. I once again asked to speak to Ms. Register and was told that a supervisor nor Ms. Register was unavailable. I then sent Ms. Register an email inquiring why it was so low and what was to happen to the furniture and she emailed me back saying that our furniture had a 6 year warranty they were going to "pro rate" it. We paid almost $4000.00 for the set less than 3 years ago. I asked via email for her supervisors contact information and was told that they would only do they $836.11 and if we didn't take the offer then sorry for our luck. No response from her for her supervisors contact information. I once again emailed her for her supervisors contact information and as of yet STILL haven't received a response. I have never in my life been so disappointed in a company. As a disabled veteran family or any family for that matter it is just wrong the way that they have treated us and will not try and do anything to make it right. We did not ask for a refund we just simply wanted the furniture repaired and can't even get in touch with a supervisor to speak with. This company is HORRIBLE and I will never spend any money with them and would advise anybody and everybody not never shop there EVER!!!!
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