Corporate Office

I am writing to make you aware of my experience when I called the Dearborn, Michigan Work N Gear store on Ford Road. I called the store on Tuesday night to inquire about ordering a pair of boots online that I needed by Sunday of next week. I told the person I spoke with that I lived in an apartment and was concerned that the office would close for the weekend before I could make it to pick up my package. The employee was polite and friendly and said that I could ship them to the store. I placed my order and paid for the 2-day expedited shipping. I called the same store on Friday at 1:50p when a person named Terri answered the phone. I told her my name and that I was calling to see if my boots had arrived. Before I could explain any further she sarcastically interrupted me saying, "Well how would I know if Felicia Middlebrooks' boots have arrived if nobody has told me that Felicia Middlebrooks' boots have arrived?" I tried to explain to her that I had had a pair of boots shipped to the store. She was rude and sarcastic the entire time. When I finally got out that I had spoken to an employee on Tuesday who had told me that it was okay to ship them there, she was still sarcastic and mentioned that the employee shouldn't have done that. She continued on her sarcastic rant until I finally cut her off saying, "Look, are the boots there or not?" Finally she acted like the adult that I assume she is and told me they should be there before 5pm. I hung up after that. I was stunned at how she spoke to me. I've had quite a bit of customer service experience and would never treat a consumer that way. I googled to find out who the store manager was so I could tell her about my negative experience and found that it was Terri Cook. My thoughts on that are if a manager speaks to a paying customer just calling to ask a simple question with such rudeness and disrespect why should I continue to shop there? I like that Work N Gear sells Bates Boots and is close by,but at the end of the day I can order directly from Bates and and have much better customer service experience.