Corporate Office

so unhappy with att u verse customer support.they were supposed to ship my xbox 360 as a reward and guess what they shipped it to the wrong address.now they have to investigate it for another 4 weeks to which i am po'ed because of their lack of caring about their messup.why it takes 4 weeks when i can find their mess on the ups site is beyond me.have had wireless and am very happy but uverse has been a nightmare

I HAVE BEEN WITH ATT FOR A VERY LONG TIME AND I NEVER THOUGHT THEY WOULD EVER WRONG SOMEONE SO BAD !!!! I HAD A PA SET UP ON MY ACCOUNT FOR 7/25/2013 AND THEY WERE TRYING TO TAKE THE AMOUNT OUT FOR MY BILL AND MY DAUGHTERS BILL 4 TIMES EACH 299.80 AND 209.72 THEY TRIED 8 TIME WHICH CAUSED ME 771.80 IN INS FEES ON MY ACCT. I DID TALK TO A RET REP ND SHE ADVISED TO ME SHE WAS MAKING CREDITS TO MY ACCT THAT I WOULD NOT HAVE A BILL DUE UNTILL SEPT. 16 AND NOW THEY HAVE DONE IT AGAIN CHARGING ME 640.00 FOR THE AMOUNT THEY HAD ALREADY JACKED FROM ME AND THIS DID GIVE ME ANYTHING.

This the worst company I have ever been with I have been without a home phone for 3 days and am pretty tired of being sent from one person to another that is not helping the matter I would not tell any one to move their service to AT&T because it is really bad and the customer service is bad also I wish I had never went with them to bundle my services I should have stayed with what I already had I made a mistake and now I have to deal with this until I can get it fixed it is a shame that the company does not care even a little about how they treat customers

I want to take to to thanks Mrs. Tiffany from your California Office. ( she work in the offie of the president) She was very professional,polite and empathic to my situaion. My husband is an disabled Veteran and we needed her assistance in making payment arrangements. Since is disability things have been very difficult for us financially, emotionallly and physically. His life depends on your wireless service which gives him the ability to get in contact with his physicians and other health care professionals. Mrs. Tiffany was able to arrange for payments and treat us with dignity and respect. I hope the corporate office realizes that your are all her effects are truly appreciated. You have a constomer for life! (Please note I used to be an Sprint customer for 15 years) Sincerely, Jameelah and Nathan Johnson 571-315-0014 703-870-1639 US Army Veterans Wound Warrior

help. it was stated here that sometimes AT&T reads these , if so I need to speak with someone from the office of the pres! I need to speak with the head of the appeals and escalation dept! I have had to fight the same fight for 6months,, the phone line was not set up correctly and billed correctly sinse day one. I keep being tole they corrected the issue only to see another incorrect bill,,, their people even said they don't understand the concept of double billing, however that have done it for months and I can prove it on of the corporate office personal suggested I. sue them! how about that's.. this is about something less than a hundred dollars but at a point the principal becomes more important if they read please get hold of me ms Garcia has a file I UNDERSTAND WHY NO ONE USES HOME LINES ANY MORE,why subject ones self to this treatment ra