AT&T is a leading name in telecommunication industry and it deals in wireless services, cell phones, high-speed internet, digital TV, home phone, DSL, and many other communication services. AT&T Corporate Office Headquarters is in downtown Dallas in Texas. The company is now one of the largest providers of fixed as well as mobile telephony. The company has a customer base of more than 100.7 million customers. AT & T offers many flexible mobile plans and even operates on 4G network and offer U-verse service as well. The company also rolls out high-speed internet service to rural areas to expand its reach. The company also donates a lot of money to political campaigns.
There are currently 29 consumer reviews about AT&T available. Share your review.
I had high hopes when I got ATT&T Uverse. The service is great when it works; but it's impossible to get help when you need it. Now, I don't have a dial tone on my phone---that shouldn't be too hard to diagnose and fix. After over about 2 hours, first on the phone (when I got billing) and then with 2 internet sessions, probably with people not in the U.S., I still don't have any progress. One person was going to reset the router; but nothing happened. The other told me to do something locally; but that didn't work and there was no way to communicate that. You need to take care of your customers. Concentrate on prompt, efficient, and informed workers and you'll get and KEEP customers!
Stay Away........Every Month My bills goes higher and higher. CS sucks really bad......They will actually argue with you on the phone and go back n forth with you and actually tell you go ahead disconnect your service we have other customers and just one service getting disconnected will not hurt us... there rude and will take your money warning do not set up auto pay thats how they get you!!!!
All former reviews were removed (most were not good). AT&T has very poor customer service - reps are not well trained; put on hold for 40 minutes; some are foreign and can't be understood due to poor English; billing when bundling with TV is not coordinated and incorrect; need to call corporate president's office to get assistance. Not a good company to deal with due to lousy customer service!
Your company has discontinued my phone service due to third party billing, and you receive a payment for me every month, even though, you continuously change my due date and the amount of my basic phone service bill without prior approval or acknowledgement from me. Your company is very deceptive in my opion. This is why I filed serval complaints against your company with the Better Business Bureau.
I am astounded that a corporation of the background of AT&T would allow a TV ad to use incorrect English!
The ad showing currently is advertising U-Verse, it has a group of children talking and the first boy to speak says "Look at THEM kids --- etc. etc"
With the background of AT&T and their long business traditions, why would they allow incorrect English usage? It should be "Look at THOSE kids ---"
Have our standards and education sunk this low?
You need to talk to your ad agency or to whomever approved this ad.
I have been with AT&T sinceMay 15th and I have had the worst experience of any phone carrier.
I have called 3 times to get my home phone set up and stay on hold until I have to hang up. When I get home the same story, then to add insult to injury, I had the worst experience at the Fairview store in Charlotte, NC with Ramsey and Nate (Manager and Rep), extremely rude and the word customer service is not in their vocabulary. I am telling everyone I can not to go with AT&T! They are rude, unprofessional and not respectful of the consumer.
To Whom it may concern:
On May 24, my wife and I upgraded our cell phones from the Lumberton NC branch. The Samsung model that we were given will not transfer contacts from the cell phone contacts list to the Bluetooth on our Equinox. We went back to the Lumberton branch so they could help us but to no avail, they told us we would have to go to the car dealership. The car dealership COULD NOT get it to transfer the numbers either. We then called customer service and they had us to call Samsung Manufacturer, which we should not have to do since the phone belongs to ATT. Still no solution to the problem. Made another trip back to the Lumberton Branch to change the phone and guess what? Could not do that either.
Faster may not be better maybe ATT needs to strive for making it RIGHT THE FIRST TIME. My family has been a valuable and loyal customer when Southern Bell and Bell South was in existence and we still have the same telephone number that I had as a child 59 years ago. However, I guess value, loyalty and customer service are a thing of the past and outdated.
Signed unhappy and the problem is still not fixed
Donna and Jerry Chavis
Very unhappy with quality of service....representatives that I spoke with did not even know who Kevin Kearney is...nor could they locate a number for me...I was cut off twice...had to call around and finally one gentleman just transferred me, when what I wanted was a phone #...thus I am posting this as I have been unable to reach Kevin Kearney....
From March 25,2013 through May 7,2013 I have sent AT&T $292.94. I had to go to the AT&T store on Hulen Street to have the agents tell me what my bill came to. This is because I have not received an itemized statement for at least 4+ months. I am under the impression that there was passed overdue charges of which I did not know what was going on, as I was not receiving statements. I feel that there is a lot of incompetence in this whole system. This is also why I want to inform you that I want all services suspended as of May 15,2013 that has to do with AT&T! This is on 817-563-6441-104-0.
Thank You, Gus C. Fagras
Please take a note that you are about to post a public review about AT&T corporate office on CorporateOffice.com. This review will be public, so please do not post any of your personal information on this website. If you would like to contact the corporate offices of AT&T, please use their contact information such as their phone number, website, and address listed above to contact them. However, sometimes staff from AT&T headquarters do read the reviews on this website.