Corporate Office

I had high hopes when I got ATT&T Uverse. The service is great when it works; but it's impossible to get help when you need it. Now, I don't have a dial tone on my phone---that shouldn't be too hard to diagnose and fix. After over about 2 hours, first on the phone (when I got billing) and then with 2 internet sessions, probably with people not in the U.S., I still don't have any progress. One person was going to reset the router; but nothing happened. The other told me to do something locally; but that didn't work and there was no way to communicate that. You need to take care of your customers. Concentrate on prompt, efficient, and informed workers and you'll get and KEEP customers!

All former reviews were removed (most were not good). AT&T has very poor customer service - reps are not well trained; put on hold for 40 minutes; some are foreign and can't be understood due to poor English; billing when bundling with TV is not coordinated and incorrect; need to call corporate president's office to get assistance. Not a good company to deal with due to lousy customer service!

I am astounded that a corporation of the background of AT&T would allow a TV ad to use incorrect English! The ad showing currently is advertising U-Verse, it has a group of children talking and the first boy to speak says "Look at THEM kids --- etc. etc" With the background of AT&T and their long business traditions, why would they allow incorrect English usage? It should be "Look at THOSE kids ---" Have our standards and education sunk this low? You need to talk to your ad agency or to whomever approved this ad.

To Whom it may concern: On May 24, my wife and I upgraded our cell phones from the Lumberton NC branch. The Samsung model that we were given will not transfer contacts from the cell phone contacts list to the Bluetooth on our Equinox. We went back to the Lumberton branch so they could help us but to no avail, they told us we would have to go to the car dealership. The car dealership COULD NOT get it to transfer the numbers either. We then called customer service and they had us to call Samsung Manufacturer, which we should not have to do since the phone belongs to ATT. Still no solution to the problem. Made another trip back to the Lumberton Branch to change the phone and guess what? Could not do that either. Faster may not be better maybe ATT needs to strive for making it RIGHT THE FIRST TIME. My family has been a valuable and loyal customer when Southern Bell and Bell South was in existence and we still have the same telephone number that I had as a child 59 years ago. However, I guess value, loyalty and customer service are a thing of the past and outdated. Signed unhappy and the problem is still not fixed Donna and Jerry Chavis

From March 25,2013 through May 7,2013 I have sent AT&T $292.94. I had to go to the AT&T store on Hulen Street to have the agents tell me what my bill came to. This is because I have not received an itemized statement for at least 4+ months. I am under the impression that there was passed overdue charges of which I did not know what was going on, as I was not receiving statements. I feel that there is a lot of incompetence in this whole system. This is also why I want to inform you that I want all services suspended as of May 15,2013 that has to do with AT&T! This is on 817-563-6441-104-0. Thank You, Gus C. Fagras