Steak n Shake a subsidiary of Biglari Holdings Inc is a dinner style chain of restaurant operating on its own and by franchises, was founded in 1934. The restaurants headquarters is in Indianapolis, Indiana. The products offered are burgers and milkshakes which are served around the clock. There are about 400 company owned Steak n Shake and approximately 100 franchised. The restaurant offers a sit down service and also a fast food, to go service. As Steak n Shake burgers are so famous and are commonly known as Steakburger and the ingredients are t bone, sirloin, and round steaks.
There are currently 19 consumer reviews about Steak n Shake available. Share your review.
Excellent servers, excellent food, excellent atmosphere.
I went to the store in Joliet il on rt 30, ordered a shake and was served a 5.00 shake in a SMALL COFFEE CUP . I know this is wrong and person at the counter said that was all they had, if so I should not have paid full price when I did not get what I paid for
All i can say is; you should be very dispointed in your. Mt. Prospect location especailly the. 11:30pm manager...ii dont know who allowed her to work for your company but it was poor choice...she represents your standards and she has severly put steak n shake to shame...she was rude and impatient in the drive from the get go...there was no hiding it...so much so that we were rushed in to ordering we were unclear as to what it was. And were extremely disapointed by....as we came to the window we witness an older woman in a sloppy untucked t- shirt ehich appeared to be unwashed and had nothing indentifying her as a dreak n shake employee...her body and hair appeared the same with unwashed face and hair falling loose from its tie like she could careless...we ate in the parking lot...we went through the drive thru again and believe it or not her demeanor was the same...which means she is doinh this to everyonre vising yo that because the the ability to never behave in a manner that is unbecoming of your companys' standard of professionalism...i would never manage my store like that....we believe in zero tolerace for that ugliness ....leave it at home!!!...i would loose my job on the spot...im ashamed and disgusted in who take that position for granted and are able to fake their way through promotions....i take pride in being a manager this is appauling!!!!!!my name is leanne and i visited mt prospect .il. on may 29 2013 at about 11:40 pm. Restitution would be nice....if you have questions and need more details about the visit email me at momma_leanne@yahoo.com....
I usually order the double steak burger meal. The last 2 visits to the Steak'n Shake on Houston Road and Turfway, Florence Ky. The order was half completed before the shake arrived. The last visit I didn't receive the shake before the meal was over with. You would think when you order a meal the shake would go with the meal.Thanks. Doug Knuckles
My husband and I decided to go to Steak n' Shake off of Pleasant Hill in Georgia on 4/29/2013 around 1:15am. We just got back in town and decided to go get something to eat before we headed home. When we walked up to the door, the doors were locked. Inside there was about six tables full of people with the manager talking on his cell phone sitting down in the waiting area. After knocking on the doors, he finally came out and said they were closed due to an issue in their dining room. It made me a little mad, how he didn't care and was smiling like he just didn't want the business because it was already kind of busy that time of night. After experience this, we will not be coming back. That was so rude of the manager!
The steak and shake by my house sucks! Going through the drive thru is a horrible experience! I Waite 45 minutes for my food. The people were very rude and unhelpful. Something needs to be done about the Davie fl location! It should be shut down!
I WAS NOT HAPPY WITH MY ORDER, THEY MESSED UP THE BURGERS, AND THE LADY WHO WAS FIXING THE BURGERS, WAS WIPING HER FACE WHILE SHE HAD ON HER GLOVES AND THEN WENT BACK TO FIXING BURGERS WITH THOSE SAME GLOVES, AND I THOUGHT THAT WAS NASTY AND I HOPE SHE DIDN'T DO THAT WITH MY FOOD. I DIDN'T COMPLAIN THEN BECAUSE THEN SHE WOULD HAVE HAD AN ATTITUDE AND PROBABLY WOULD HAVE SPIT IN MY FOOD, SO THEREFORE I'M BRINGING IT TO THE HEADQUARTERS ATTENTION. THIS WAS AT THE LAWRENCEBURG RESTAURAUNT. THANK YOU, LATONYA YOUNG 513.648.9082
frankin an washington-indianapolis can't say bad service,because i waited 30 min..an got no service.got at res. at 10:20am left at 10:50 10/28/14 ,no waitness came to my table at any time
The quality of work from the cooks, the servers and the cashiers definitely leaves a lot to be desired. They need a lot more training. We have loved going to Steak N Shake for over 50 years. We go every chance we get to the same Steak n Shake. The last few times we went have been very disappointing and frustrating with the food and the cashiers.
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