Corporate Office

I really hope the story about the family with a child in a wheelchair being denied service and kicked out of the store is isolated and delt with swiftly.

In a day and time when we have injured people and children suffering from illnesses, you have the gall to deny service cuz ur not setup for wheel chairs really!

I have never written a formal complaint to an orgainization for myself or family but I have to say that Texas Road House has treated not only my daughter but others who work for them with disrespect and uses them for every penny possible. She really needs this job so doesn't say much but she has gone home in frustration and disappointment. Not to mention as a server they don't deserve the treatment they get by those they serve. I am sorry and I am sure that Road House has many positive points. We have eaten there and the food is okay.

I am an employee who is trying to get a hold of someone in the corporate office. I have been on disability for only a few days now. Why is your line always busy? Also why can't my boss help me out?

We have been to your local Texas restaurant three times now and last night was our last! The first time it was fine. Second time we witnessed the bartender having an attitude with a customer. The third time a different bartender had an attitude with us! It started when I ordered a drink, Captain and coke with a lime, asked the bartender to make sure the pop was not flat. We had problems the last times we went there, heard some lame excuse from the manager and heard the same lame excuse this time. She got cocky with me stating "she got it out of the back. Then went to get more coke, showed me that it was not flat and stated she just wanted to make sure I saw it. It was her whole demeanor, attitude that set me off! Honestly if I order a drink with soda in it I don't expect it to be flat. That does nothing for the drink! I finished my drink she made with the soda that was not flat half way through my dinner and sat my glass aside, figuring one of the bartenders would come ask me if I would like another one. Sat there for 10-15 minutes and neither bartender asked me if I would like another one. After another 10 minutes or so the one with the attitude finally asked me, after I hesitated for a few seconds I declined! A good bartender will not let your drink set there empty. I declined hoping she would ask me if I wanted something else to drink, and nothing! Both these bartenders are the same ones that have been working each time we go there. They are like robots, only asking what they are suppose to, they have zero personality, don't smile very much and are just rather cold. I am sorry but if you are in the customer service profession than act like it! We will not go back and will be writing to corporate about this situation. We are usually fairly good tippers and these girls did not get one cent from us!