Corporate Office

Order was cancelled 7 days after placing it online, when I called to see why they said the customer requested it. I explained to them that I was “the customer” and did not request for the order to be cancelled (7 days later) but they insisted I did. Asked for the order to be placed again & they kept saying my payment would not go through. Had to call my credit card company & they told me Abercrombie never submitted the payment from the start. Eventually, I had to have the credit card company call Abercrombie & verify there was no issue with the credit card only to find out the Abercrombie representative Bill (employee # 1711) was entering my credit card number incorrectly even after I repeated it to him several times. Asked to speak to a Supervisor & was denied. Overall, I was on the phone trying to resolve the issue for 1 hour 20 minutes which is ridiculous. Although my daughter loves their clothes I will never buy from this company again. Worse customer service I have ever experienced!!

My name is Iveth Stone and on 4/20/13 I was shopping at one of your stores in Streets of Southpoint, Durham, NC. My total purchase in your store was $246.18, in which I purchased an 8 Perfume (1.7oz) that cost $50. As I was going through my purchases at home I noticed that the perfume was missing. I called the store to tell them and one of the managers told that they had "asked" and no one saw anything, she was very dismissive. I gave the manager all of the information necessary, including the cashier number. I have been a very loyal customer for over 10 years to be treated this way. I live an hour and forty-five minutes away from Durham, therefore not able to go whenever I want. Your prompt response is appreciated.