Corporate Office

STORE #6567 IN HARRISBURG NC TREAT THERE CUSTOMERS LIKE THAY ARE DUMB ASSES WENT TODAY ASK FOR TRANSMISSION COOLER FLUSH TRYED TO SELL ME MOTER FLUSH TOLD THEM WHAT KIND OF CAN IT WAS THEN THAY TRYED TO GIVE ME TRANS. FIX. THAY TOLD ME I NEEDED TO TELL THEM WHAT I WANTED. COUNTER SALES MAN ASK JEFF THE SO CALLED MANAGER HE TOLD THE GUY TO CALL A TRANSMISSION REPAIR SHOP TO SEE WHAT I WAS TALKING ABOUT ALL HE CARED ABOUT WAS HIS HAMBURGER HE WAS EATING.. THERE CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN I AM AN ASE CERT. MECHINAC FOR 25 YEARS AND THAY ACT LIKE YOU ARE STUPID WORST STORE EVER SALES PEOPLE DO NOT CARE. SO I WENT TO OREILLY'S AND THAY HAD WHAT I NEEDED TOLD THE GUY AND HE WENT RIGHT TO IT. IF ADVANCE DOES NOT HIRE EMPLOYEES WHO CARES FOR THERE CUSTOMERS THEN THAY NEED TO CLOSE THE STORE THAY NEED TO TELL THERE EMPLOYEES THAT THE CUTOMERS IS WHAT MAKES THERE PAYCHECK..

9-19 at or around 3:15 store #9370 located in Bessemer al. 35020 1500 9th avenue N the manager refused to wear mask stating that he was behind the counter yet less than 2’ from a customer with no divider between them

This is a message of commendation for your manager, Nathan, of store #1267 in Hanover, Pa. I had bought new wiper blades for my car, and had declined the offer to install them. I thought it would be a quick job, so I left. Somehow, I didn't get around to the job for months, but when I did, simple wasn't "simple" any more..I couldn't figure out how to remove them. Feeling like a boob, I went back to Advance to ask for help. A gentleman by the name of Nathan, cheerfully stated that he would be glad to install them for me. He took a trainee with him to take advantage of a training opportunity, demonstrating to her how they were installed. Nathan explained to me that I shouldn't feel badly about not knowing how to install the wiper blades, because the mechanisms changed frequently. I soon out that Nathan was in fact the manager. His manner was engaging, welcoming and relaxed, but also very professional.You have a rare gem in this gentleman. Kudos to you! Raymond A Wenzel Hanover, Pa.

I recently was placing an order on the Advance Auto Parts website. When it got to the 3rd item on my order list, the item was not shown in stock at the store that I go to. This meant that I would either had to drive quite a distance to pick up the third item after I went to the store for the other items, or I could have that item shipped to me but not to the store. I went to their chat service, explained my problem after a significant delay on their part. I could paste the whole chat, but suffice it to say, they also wasted my time with such poor service. I contacted customer service and pasted the chat. They did not get the point and did not realize how lousy their service(haha) was. I did not complete the order.

ON 8/19/2013 I WENT ADVANCE AUTO STORE#09564 A YOUNG NAME STEVE VAZQUE. ASKED ME CAN I HELP YOU I SAID YES I NEEDED BRAKES FOR A 2007 PT CRUISER, HE LOOKED UP THE INFO AND TOLD ME WHAT I NEEDED, THEN WENT OUT TO MAKE SURE THE INFO WAS RIGHT. AT FIRST THE INFO WAS NOT RIGHT. THEN LOOKED UP AGAIN AND GOT THE RIGHT INFO. HE WAS SO PLEASANT TO TALK TO AND WITH A SMILE. I TALK TO TO THE MANAGER AND TOLD HER ABOUT THE GREAT SERVICE STEVE GAVE ME. THIS IS MY PART STORE FROM NOW ON.