Amtrak Corporate Office Headquarters

Amtrak Corporate Office | Headquarters

Avarage Rating:
50 Massachusetts Av. Washington, DC 20002
Phone: (202)906-3000
Website: www.amtrak.com
Reviews: 3 WRITE REVIEW



Company Overview

The national railroad passenger corporation is works as Amtrak. The company began operating from May 1, 1971 and it offers on-time and quality rail passenger service. The company employs almost 20000 people and it has established a passenger service on 21200 miles that is 34000 km whereas it connects more than 500 destinations. The Pre- Amtrak is one, which is privately operated passenger rail service in the middle of 19 century. All the rails as well as trains are operated by private individuals and they work as profit organizations and the company also puts forward corridor services to customers in fifteen states.



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Amtrak Reviews

There are currently 3 consumer reviews about Amtrak available. Share your review.

  • By HENRY - Posted on: June 19, 2013

    BE CAREFUL WITH GROUP SALES. MAKE SURE THAT YOUR PLANS ARE FINAL. DO NOT MAKE CHANGES UNLESS YOU CLEAR THEM WITH THE AMTRAK RESERVATION DEPARTMENT AND GET IT IN WRITING. WE MADE RESERVATIONS FOR 27 TRAVLERS AT A GROUP RATE BUT THEN WE HAD TO CHANGE THE INTINERARY. I WAS TOLD THAT THE DISCOUNT RATE WOULD STILL APPLY. WE MADE A DOWN PAYMENT AND LATER I REQUESTED A RECEIPT. I RECEIVED IT AND NOTICED THAT THE RATE HAD GONE UP BY OVER $10 PER PASSENGER. OVER $500.00 !! I CALLED SEVERAL TIMES WITH NO SATISFACTION; THE ABENTS KEPT SAYING THAT THE COMPUTER SYSTEM MAKES THE AUTOMATIC CHANGES AND NOTHING COULD BE DONE. I ASKED FOR A SUPERVISOR BUT GOT THE SAME ANSWER. I THEN ASKED TO SPEAK WITH SOMEONE HIGHER UP AND GOT A NEGATIVE ANSWER. SO I ASKED FOR THE CORPORATE NUMBER AND WAS TOLD THAT THEY HAD NONE. I WENT ON LINE AND FOUND THE NUMBER MYSELF. I SPOKE WITH A NICE GIRL AT CUSTOMER RELATIONS BUT THE ANSWERS WERE THE SAME. HOWEVER SHE PASSED THE INFORMATION FURTHER UP TO SEE WHAT MIGHT BE DONE. SHE HAD NO AUTHORITY TO OVER RIDE THE COMPUTER. PERHAPS SOMEONE FURTHER UP DOES. I HOPE SO. I WILL POST THEIR ANSWER. IF IT IS GOOD I WILL PRAISE AMTRAK THROUGH OUT. IF IT IS NOT I WILL ADD TO THE NEGATIVES OF THIS COMMENT. IN THE MEANTIME PLEASE MAKE SURE THAT YOUR GROUP TRAVEL PLANS ARE COMPLETELY FINAL AND PLEASE MAKE RESERVATIONS MONTHS IN ADVANCE. WE BEGAN OUR RESERVATION BACK IN FEBRUARY FOR AN AUGUST TRIP. YET WE STILL RAN INTO THIS PROBLEM.

  • By Jackie Figart - Posted on: April 21, 2013

    I traveled with Amtrak on April 14th. I went from Wilmington DE to Altoona PA. My return date was April 17th. I wanted to let you know that one of your employees (David Hower) was very helpful to me. I got on the train in Wilmington DE and had to change trains in Philadelphia. That wasn't a very pleasant ride. One of your conductors (female) was very rude to me. I thought the rest of the trip was going to be the same way until I made the change in Philadelphia. I was pleasantly surprised when I was greeted by Mr Hower. He was so helpful and assisted me without me even having to ask. I was excited to see him again on my return trip from Altoona Pa. You should be very proud of Mr. Hower in the way he represents Amtrak. You can tell he enjoys his job. He is so helpful and courteous. There was also a lady by the name of Yvonne who works in the dining car. Very nice as well. I wanted to take the time to let you know because I feel they deserve a big thank you from me as being a customer that appreciates great customer service. I would also hope that they are rewarded in some way by you "the employer". Keep in mind these types of employees are what keeps customers coming back. Mr. Hower has excellent customer service and knows the wants and needs of your customers. Please pass this comment on to his direct manager. I think it is important to give positive feed back when possible. This motivates your employees. I have worked in the hotel business for many years and know how important it is to hear the feed back from your guests/customers. Thank you for a great experience and I will certainly be using Amtrak in the future. Best wishes to you all, Jackie Figart 177 Mayor Lane Felton DE 11943

  • By M. Egan - Posted on: April 10, 2013

    Taking the train from Syracuse to Hartford conn for a professional conference (via Springfield, ma. ) I was in dining car eating. Totally unaware that the train uncoupled to go to Springfield. No one in dining car said anything. I headed back to my seat but of course watched the car leaving. Ran to conductor he assured me we would get to station before my original train would leave at 330. He was very nice! Got to station and had to run up several flats of stairs then down to next track with 20 lb backpack. Made it on time. Obviously I am upset that dining staff never mentioned. This and it's my first and last time on this run. Conductor said dining staff r supposed to tell people. They did not. Hopefully the rest of trip will b better.




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