Greyhound Bus Lines Corporate Office Headquarters

Greyhound Bus Lines Corporate Office | Headquarters

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15110 Dallas Parkway Dallas, TX 75248
Phone: (972)789-7000
Website: www.greyhound.com
Reviews: 7 WRITE REVIEW



Company Overview

Greyhound Bus Lines is a bus company that was started in 1914. It is currently one of the largest intercity transport providers with approximately 3,800 destinations across North America. The bus lines offer safe and affordable transport to more than 25 million customers per year. Greyhound Bus Lines are represented by three subsidiary companies in America namely: Valley Transit Company, Crucero USA and Americanos USA. Aside from regular transport, the company offers package delivery services. It has also linked with a number of independent bus lines across USA to link to smaller towns in the United States and provide exclusive services to their customers.



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Greyhound Bus Lines Reviews

There are currently 7 consumer reviews about Greyhound Bus Lines available. Share your review.

  • By James - Posted on: September 4, 2013

    I paid for a round trip from Jacksonville FL to Muskogree, OK on 30 Aug 2013. all was fine until we arrive in Memphis, TN. I was giving a reboard pass #405 by my driver and I walked in the station. I went to the ticket counter to ask which gate we would be loading from and met SATAN herself posing as ticket agent. After they put me on the wrong bus I arrived in Muskogree, OK at 5:30 PM SAT and the bus station was closed. What no bags and I can't check the station it's closed. Well I attend the family reunion and started my return trip to Jacksonville, FL. SATAN's sister was now a grayhound bus driver barking at everyone to shut up. Another bus change and now i'm now back on bus #6066. This was truly the mark of the beast. ( have took a picture of the electrical out) The phone numbers for the station at Muskogree does not work and at one point a customer service lady said I would have to go back to Muskogee to get my bag. Now I don't have to say I will never ride grayhound again. But I think the CEO of Grayhound should change out of the suit, not shave for a few days and take a trip on his company's busses and enjoy the same customer service that I had for 3 days. I don't want a refund, phone call or letter from Grayhound Corporate.....JUST FIX YOUR COMPANY I rate it 5 stars for bad service and the lack of customer support. I'll walk next time. Email: KG4RAW@YAHOO.COM

  • By Kayisha - Posted on: July 31, 2013

    I DEMAND A FULL AND COMPLETE REFUND FROM THE Greyhound TRIP I TOOK, I HAD TO DEAL WITH LEAKAGE FROM THE OLD BUS THAT I WAS ON. WATER SPILLAGE FROM THE AC UNIT ABOVE ME AND MY THREE YEAR OLD DAUGHTER FOR 5 HOURS! AND ON TOP OF THAT THE BUS WAS LATE GETTING TO PHOENIX TO PICKU US UP 2 HOURS WHICH MESSED UP THE ENTIRE SCHEDULE! WE MISSED OTHER BUSES ON OUR DESTINATIONS. IT WAS HORRIBLE AND IM SMELLING A LAWSUIT. THEN THERE WAS A PASSENGER ON BOARD SAYING THAT HE WAS CRAZY AND HE SHOULDNT BE ON THE BUS BECAUSE HE WAS CRAZY AND HE WAS TALKING TO MY CHILD AND OTHER CHILDREN VERN INAPPROPRIATELY! ALL THE BUS DRIVER DID WAS WARN HIM. THAT IS NOT ACCEPTABLE AROUND CHILDREN. THIS HAS BEEN MY WORST EXPERIENCE TRAVELING EVER AND I WILL WRITE REVIEWS AND GIVE MY WORD OF MOUTH IF SOMETHING GOOD DOES NOT COME OUT OF THIS SITUATION.

  • By Toni - Posted on: July 29, 2013

    My 83 year old aunt and my 60+ cousin and (myself 63) had a unexpected family funeral to attend in Columbia, SC this past Sat. July 27, 2013. We purchased roundtrip tickets from Newark, NJ/New York to Columbia, SC based on the schedules and prices listed on the Internet. I left NY City @4:00 PM Thurs. 7/25/13 (instead of the listed schedule time of 3:15PM -- all because the luggage door on the bus would not close. The lines to board the bus were ridiculous and the boarding pass number made no difference in who boarded the bus first. My 83-year old aunt left Newark, NJ a??? after showing an assigned boarding pass number and was forced to ride from Newark, NJ to Richmond, VA sitting sideways in her seat because the person sitting next to her was obese, snored, and pushed her off the seat most of the ride. The temperature on the bus from Newark to Richmond was freezing cold. Finally, all three of us (Newarek, NJ & New York) purchased our return trips on Sun. July 28 @ 12:40 AM based on the internet schedule of (1 Transfer/Fayettville, NC) only to find out the information was incorrect and all three of us had to transfer in Fayettville, NC and Richmond, VA. All three of us arrived at our final destinations over 1 hour late and our rides to pick us up had to pay additional parking lot fees and one relative had to call out on a personal Day off to her job. This experience was a nightmare and we all were so disappointed and frustrated on top of having to attend a family funeral. NEVER, NEVER again-- WILL I TRAVEL ON gREYHOUND!

  • By Bernard Jones - Posted on: May 11, 2013

    My trip this time was nothing to Bragg about. The bus leaving Indianapolis was more than 2 hours late and that set everything back. I was supposed to be in NJ at 2:40pm and didn't get there till 4:40pm. I missed my ride home and had to sleep in the bus station.

  • By Steve - Posted on: April 30, 2013

    I purchased a REFUNDABLE ticket online for a friend. I paid extra for it to be refunded in case the ticket was not needed at the last minute. Well, the ticket was not needed, and now Greyhound is saying that the ticket amount CANNOT be refunded due to it being a "promotional" ticket. Nowhere on the Greyhound web site where I purchased the ticket did it mention that it was not refundable. Sounds very much like bait and switch. If you need to travel, make absolutely sure you want to use Greyhound and that you have no other options. Their customer service sucks and they will take your money without batting an eye and never give it back. Needless to say, I will never use Greyhound again for any reason.

  • By JoAnne Hayes - Posted on: April 21, 2013

    My recent experience with Greyhound was a disaster! I bought a round trip ticket online from Detroit, MI. to Jackson, MS. At every stop you have to get off the bus and when connecting you carry your luggage around. The day I was returning home April 6th, no bus, no driver! The ticket agent told me the next bus was the next morning at 8 am, I was given a voucher for $100. off my next bus ride with them and given a voucher for a meal worth $8.50 in a greyhound station. With each driver you're told NO SMOKING! I told the driver, the guy sitting behind me was smoking everyone smelled it and so did she, he didn't get put off the bus. On the return home a connection in Atlanta was necessary. When I tried to collect my luggage it was gone! I asked what was I suppose to do, they said when I reach my final destination inquire about it then. A man, I was told was the supervisor put me out the greyhound bus station and said I couldn't get on any bus, because he was mad I wouldn't give him my telephone #! He told me the bus I was getting on was full. How could it be full when I purchased this ticket last week? I thought he was kidding about all of it. I said my man back in Detroit would not like me giving out my number. He looked up called the security guard and simply said put her out my station! With a stick, security guard with his bullying exterior extended like I was some kind of threat, frightened me as he escorted me off the premises. I talked to the police they said there was nothing they could do! I was stranded 800 miles from home! No one that worked there would try to help me once I told them what was going on and with who it was going on with. I felt violated was scared for my life because of the drug dealers, pimps and purse snatchers all trying to get me. I paid a cab $30. to take me to the airport only to find out no flights were leaving till the next day a 1 pm. After speaking to airport personnel, I caught a train back to Greyhound bus station to see if the supervisor Hassan was still there. He didn't get off till midnight. I caught another train back to airport because there was no place for me to wait to speak with a bus driver without him seeing me. At midnight I caught another train back to the greyhound bus station. I spoke with a driver, I explained what happened between the supervisor Hassan and myself. He told me to have a seat on the bus. The driver went to the supervisor and told him of our conversation and that he was putting me on his bus so I could get home. I have never felt so dismissed, violated scared and lost at the same time in my life! I made a complaint with Greyhound and have not heard anything back. What's worse is, I can't get his last name. The complaint department said that isn't the supervisor's name. I want to press charges, file a lawsuit and see him loose his job!

  • By Shelly - Posted on: March 7, 2013

    My recent experience with Greyhound was horrible. My connecting bus was more than 3 hours late and NO announcement was not made regarding the late arrival of the bus from Baltimore to Philadelphia. The staff WAS Not polite when I inquired regarding the lateness of the bus. I was then told that I could ride stand by for the next bus only after I inquired. Returning back I missed the bus to New Carrollton because the intercom was not working and the loud noises from the TV and people. I asked about the next bus and was told there would be a $20 cancellation fee and not refund or credit would not be given. Truly Horrible. I will never ride Greyhound again.




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