Rooms To Go Corporate Office Headquarters

Rooms To Go Corporate Office | Headquarters

Avarage Rating:
11540 USHighway 92 East Tampa, FL 33602
Phone: (813)623-5400
Reviews: 12 WRITE REVIEW

Company Overview

Rooms To Go is a popular furniture store in Seffner, Florida that operates near about 106 stores in different US states like Texas, Tennessee, South Carolina, Alabama, Florida, Georgia, Louisiana, Puerto Rico, Mississippi, and many other states as well. The company started its journey in September of 1990. Mr. Morty and Jeffrey Seaman are known as the founder fathers of the organization. Stephen Buckley is the present CEO of the organization and in 2007, the company employed near about 7000 full time employees. Record says that the company earns revenue of 1.75 billion US dollars per year. Earlier Rooms To Go was known as Seaman Furniture Company.

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Rooms To Go Reviews

There are currently 12 consumer reviews about Rooms To Go available. Share your review.

  • By PJ - Posted on: September 12, 2013

    We "tried" to purchase 2 pieces of furniture which was the first hassle. No one could answer my questions and they would keep walking off. It took 3 sales people in order to place the order. Next we wait one week for one man to throw our furniture around ripping the fabric under the couch, while the other sits in the truck. No one speaks or understands English and he walks off with one piece of the furniture, never even tried to deliver the chair. I called customer service, what a joke that was, there is no customer service! I was told that the driver has the right to take the furniture back if he doesn't think he can get it in the door. I tried to explain that he needed help and if needed we could have taken the hinges off, but he couldn't understand what we were saying. No one cared it seemed to be an everyday situation. Then I'm told if we want this furniture we can wait another week but if the driver thinks he can't fit it through the door he will just leave with it again or we have to carry it in. All this service for $125 delivery and set up fee???

  • By L. Weaver - Posted on: August 30, 2013

    This place is full of S****. I have purchased several items from rooms to go and have never had a problem until now. They will gladly take your money, set you up for delivery and do a follow up call afterwards. The minute something is damaged that's when all Hell break loose. I've been waiting for over a month now for a part on my bed that's a manufacture defect to be replaced, not something we had control over. I called the customer service department and the representative tells me it's going be up to 90 days for delivery (What Type of S**** is that)? I am really pissed and dissatisfied with the service I received. If someone would have done their job in the beginning by communicating the information on time frame rather than telling me since it's a manufacturer defect we ordered the part and it will be delivered soon. I was thinking within two weeks, clearly soon is not three months. Rooms to Go you really need to learn how to service the customer during and after a sale, don't just take people money. Very, Very DISAPPOINTED!

  • By Ana - Posted on: August 22, 2013

    Great customer service on my end! Furniture is great and things do happen but they were able to take care of efficiently!

  • By Kenneth hull - Posted on: July 31, 2013

    In a word this company sucks. No customer service. We bought furniture from there Ocala Florida store, and when it was delivered there was a chair that did not match the order and to make it worse it was broken so bad that the delivery people had to see it. Called for replacement lined everything up and the driver called running late, could not wait so had to reschedule. Third time they brought the chair, which was the right chair but upon further inspection noted that a spring was poking out in the back. Called about getting replacement chair, this is attempt number four, if your counting, but have been given the run around. After several hours and to many phone calls to count they are still not willing to rectify the situation. there solution is to have me take a day off of work and wait for them to deliver ,probably another defective chair, on a Tuesday or Thursday. Everybody in my house is unavailable except on Saturday so they say we will ship it to our store and you can pick it up and we will refund $50 of the $125 that we paid to have it delivered, it would cost me that in gas!!! Oh we'll live and learn, I always wondered what it was like to see what small claims court was like.

  • By GEORGINNA PARRA - Posted on: July 27, 2014


  • By L Clark - Posted on: June 4, 2013

    If I could rate this company any worse I would !!!! We bought a COMPLETE leather living room set from Rooms to Go in Macon GA in August of 2010. In less than 3 years it started peeling. I contacted the Macon store where I was told to call the 800 number for customer service. I called the 800 number and spoke with Keisha where she advised me that our furniture only had a one year warranty and Rooms To Go would do nothing about it. After SEVERAL times asking for a supervisor she came back and told me to email pictures to her "supervisor" Ms. Register. I did as I was advised and sent Ms. Register the pictures. We got a call the next day stating that they would give us an $836.11 credit at the Macon store if we would take this offer. I once again asked to speak to Ms. Register and was told that a supervisor nor Ms. Register was unavailable. I then sent Ms. Register an email inquiring why it was so low and what was to happen to the furniture and she emailed me back saying that our furniture had a 6 year warranty they were going to "pro rate" it. We paid almost $4000.00 for the set less than 3 years ago. I asked via email for her supervisors contact information and was told that they would only do they $836.11 and if we didn't take the offer then sorry for our luck. No response from her for her supervisors contact information. I once again emailed her for her supervisors contact information and as of yet STILL haven't received a response. I have never in my life been so disappointed in a company. As a disabled veteran family or any family for that matter it is just wrong the way that they have treated us and will not try and do anything to make it right. We did not ask for a refund we just simply wanted the furniture repaired and can't even get in touch with a supervisor to speak with. This company is HORRIBLE and I will never spend any money with them and would advise anybody and everybody not never shop there EVER!!!!

  • By C. Tucker & J. Escamilla - Posted on: June 21, 2013

    We ordered furniture from Rooms to Go in Arlington,TX. We originally were going to p/u the furniture on 6/14/13 because they said they could not deliver to Amarillo. Then we were told they could ship it to Lubbock and we could p/u at that location, so we decided to have it shipped to Lubbock,TX (closer to our home). We were told it was going to ready for p/u on 6/21/13 to find out on 6/20/13 (from the LUBBOCK store) that it wouldnt be there and the paperwork wasnt even turned in to them (Lubbock). NO ONE at the Arlington store knew what was going on, everyone was blaming everyone else & we kept getting 'accidentally' hung up on. We also were told in the midst of all of this that there was only partial furniture to pick up because of it being on back order which we were NEVER told that up front. Only our coffee table & end tables were on back order. For TWO days talking to everyone but someone that could help, a manager finally gets on the phone to say there was nothing he could do and that the conversation was over and to not call the store again. He was talking to my finace in a very unprofessional way and called him 'dude'. We said to just refund what money we put down and cancel the order and the "manager" said there would be a 20% fee and we wouldnt receive all of our money. We do not have ONE piece of furniture and have been treated with disrespect! That is the worst customer service and unorganized store we have ever dealt with!! They are rude and could careless that THEY made many mistakes in this sale. Our saleman kept getting the blame for the mistakes which is wrong! He did his part and because of everyone else, he lost his sale (which we know is commission). There needs to be more training on how each person should handle customers and exactly what their job title is and what their job discription entails. We have calls in to corporate and to the district manager....and of course no one has returned them!

  • By Carlos - Posted on: May 3, 2013

    Worst customer service ever manager and associates I never go back to this company after spend about $6.000 dollars . They don't show any respect for customer I will make sure that I let know this to all my friends and family

  • By Cross Family - Posted on: May 27, 2013

    Our experience thus far has been terrible. We thought we were getting exactly what was on the showroom(even went back with the salesman to go over everything before we left)but when our furniture arrived(part of it anyway, the rest was on back order)there was a piece missing. It's only been 2 1/2 months sense the order was made in the store and it will be another 3-4 weeks before we get the back order piece.!!! So we go into the store the day after they delivered part of our furniture to tell them a piece was missing(not the piece on back order by the way)and asked to speak with a manager. Big mistake!!! A manager by the name of Landon finally came out after about 30min. of talking with a salesman(which was very nice and had great customer service). "Landon" was very rude and pretty much blamed us for our missing piece of furniture. There were around 15 customers standing around shaking there heads in disbelief. After seeing that we were getting nowhere with Landon I told him that if he was going to be like that we would just return the furniture we had and simply take our business elsewhere. He said that wasn't an option! No returns after 48hrs of purchase. This furniture hasn't even been in our house 24hrs. His answer was"deal with our legal dept.". I wouldn't recommend doing business with rooms to go in Midland Texas!!! Landon must not be from around here because folks from around here don't treat their customers like that!!!!! And on top of that...our couch wasn't put together right, a roller is missing from the coffee table, there are 2 places on the couch where the leather is scratched and defected, the back legs on the chase are missing. Horrible!!! We spent 5,000 dollars in that store and was told "to bad". Hopefully "Landon" isn't a reflexion of rooms to go corporate.

  • By D Ford - Posted on: May 14, 2013

    I have been trying to get the customer service department to email me the form to order the accent pillows from a different couch then what I ordered. These accent pillows match the accent chair that I purchased. The first time that I called the CS rep told me that she would email me the forms after 3 hours I never got the email so I called back and spoke to another CS rep. This person also promised that they would email the forms. TO my amazement NO FORMS (this was on a Saturday) So by this time Cust service had closed. I then called on Monday and was then told that only the supervisor can send out emails and I asked why did the other 2 people not tell me this information. The rep said she did not know why. I then asked to speak with a Customer Service supervisor and was told that they were at lunch. I was told that I needed someone to contact me ASAP and they told me that the standard call back from a supervisor is 24 to 48 hours. I am a supervisor in a call center and all of the above is not the way things should be handled. If my furniture had not already been delivered I would cancel and tell everyone I know to NEVER order from Rooms to go.

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