Corporate Office

I don't mind paying for a quality bag and when I purchased my almost $400 MK bag I didn't expect that it would start falling apart 18 months later. I've sent a complaint in to Customer Service but have not received a response and judging by the reviews I'm reading on line, I doubt I will ever hear from them. I am now a reformed Coach customer. They provide a lifetime guarantee on their bags and the quality is outstanding. Customer service is what keeps a retailer in business and with any luck Michael Kors will be out of business before too long.

I had a great experience talking to a girl named Amy when calling customer service. She was very helpful and answered all my questions. Also love the great quality products I've bought multiple and have had no complaints.

The Michael Kors store in Potomac Mills, Woodbridge, VA customer service is the worst! Not only are the managers rude and provide wrong information to customers, they give you the run around and treat you like you are lower than they are. The company policy not to give a refund is a poor customer service decision Michael Kors can make! Coach and other high end outlet stores have excellent return policy and the staff are there to assist you as much as they can. Not so at MK!! Then I go back to that store. I love MK bags, but I will NEVER buy a bag from a MK store. I will buy it from a retail store who will provide me the customer service I deserve!

i see everyone else is having same problem as i am we should picket st in niagara falls they stink

The store manager at Michael Kors in Fashion Outlet Mall in Niagara should be fired. That woman (don't know her name but she was wearing a black/white stripe shirt during my visit on March 13, 2013) is the worst customer service provider I have ever seen in my life. I wonder how she became a manager in that store. Not only did she rudely decline our 'request' for an additional discount for the last bag with scratches behind the MK lock, she also insulted us with her reasoning that would only confirm how much of a dumbass she is. I did not end up buying that bag because of her but I feel so sorry for the salesperson, Megan who had helped me on this visit. In all seriousness, Megan should have been the manager not that dumbass. When you have this kind of manager in your store, customers would take their business somewhere else. In my case, Coach is just right across and made my purchase there. Coach's customer service is a topnotch. No wonder people would line up to get in the store. And of course they do have great quality products. I love MK products but after this experience, I would not be visiting this store for a while.