Corporate Office

i ordered a couch a month and a half ago and still have not received it. i was promised it 2 weeks after the date of purchase. i have called multiple times and each time i get a new delivery date promised, just to have that promise broken. Bobs furniture takes your money and does not give you the products you purchase. go to MOR furniture or Ashley, they always follow through as promised.

Stay away from buying furniture with this company. They lie about shipment. You can never reach anyone concerning questions.

The sales associate Earl on 117th was a complete pleasure to deal with. However navigating your phone system, with endless loops trying to reach a sales associate and or a customer service representative regarding a delivery,issue with the delivery experience with a damaged piece of furniture is deplorable. Even during a pandemic with staff working from home phone lines should be answered, you should at the very least be able to leave a message or submit a request for a call back. Lastly when emailing the Bobs store on 117th you get an automatic response that the mailbox is full. This is also extremely frustrating. When using the "online chat" you get extremely long wait times, horrible customer service responses. just a bunch of apologies but no solutions. I will never recommend Bobs again!

If it were possible to give one star, I would! On 8/26/2020 I purchased a bedroom set through a Bobs Sales Rep on the phone. I was assured my bedroom set would arrive on 9/3/2020, if I made full payment that day. I paid $200 though my card by phone and rushed to my CU and obtained a Official Check for the balance of over $1600 and rushed that amount to a Bobs Store paying the full balance due. I moved on 9/1/2020 and received a call stating that my expected delivery would be delayed. When I called, I was told that most of my bedroom set would arrive, not 9/3 as expected, but early October and with the chest of drawers arriving the first week in November. I was told that sales provides the delivery date, but not until the items are to be pulled from the warehouse do they notice its unavailability. If this is not ridiculous enough, now I must wait as long as 15 days (possibly 9/20/2020), to get my money back in a check to be mailed from corporate. It does not end there, try getting through to corporate. It is a endless loop of automated phone messages. I am furious, because not only did they not follow through by providing the product on 9/3/2020 as expected, but now I am stuck trying to get my money back so that I can purchase another set! I have never been so disappointed in what is supposed to be a major furniture company!

GOOD MORNING, I WOULD LIKE TO KNOW WHAT TYPE OF QUALIFICATIONS DO YOU REQUIRE TO HIGHER MANAGERS @ YOUR WALDORF MD. STORE? I WAS SCHEDULED TO HAVE MY FURNITURE DELIIVERED ON 7/27/ 2013, SINCE YOUR CALLS ARE MONITORED, HERES MY LOG OF THE LIES THAT WERE STATED FROM YOUR STAFF AND LAST CALL TO MANAGER ROBINSON, 3:00 PM., 4:00, 4:59, 5:59, 6:16, 7:30, 8:00, 8:21, 8:11, 8:21, 8:21 8:43; CLOSING COMMENTS FOR ROBINSON, STUFF HAPPENS AFTER BEING LIED TO AND BRUSHED OFF ALL DAY WITHOUT MY FURNINTURE.(7/28/2013) I RECIEVED A CALL FROM MY SALES LADY MS. ARMSTRONG, SHE WAS CONSIDERATE @ 12:50 P.M., SHE FOUND OUT THAT I DIDN'T RECEIVE MY FURNITURE AFTER BEING LIED TO EVERYBODY MADE EXCUSSESS, MY FURNITURE IS PAID FOR BUT I HAVEN'T RECEIVED ANYTHING BUT LIES, SHE WANTED ME TO SPEAK TO THE MANGER I STATED, HE'S NOT ANYONE THAT I WANT TO SPEAK WITH AFTER YESTERDAY, SHE GOT MAURICE THE STORE MANAGER ON THE PHONE I TOLD HIM I'M READY TO COME INTO THE STORE TO GET MY MONEY BACK HE STATED NO JUST WORK WITH ME I'LL SPEAK TO ROBINSON, HE TOLD ME MAYBE I CAN GET YOU 7/31/2013, I STATED I'M NOT TAKING OFF WORK AFTER I'VE WASTED MY WHOLE DAY WITH THIS COMPANY, HE STATED HE WOULD GIVE ME A FOLLOW UP CALL ON MONDAY, I CALLED HIME @ 4:24 P.M., TOYA STATED THAT HE WAS IN A MEETING I ASKED IF SHE COULD HAVE HIM RETURN MY CALL SHE STATED YOUR DELIVERY HAS BEEN MADE, I STATED I WOULD LIKE TO CONFIRM THIS WITH HIM, I DIDN'T RECIEVE A FOLLOW UP CALL, @ 8:46 P.M., I CALLED BACK AND HE STATED HE THOUGHT THAT HE TOLD ME IT WOULD BE TUESDAY WHEN HE GOT THE TIME THAT I REQUESTED ON SUNDAY, I'M NOT HOME UNTIL 4:30 P.M., I RECEIVED A CALL LAST NIGHT FROM YOUR STORE STATING THAT THE DELIVERY DATE IS FOR 7/31/2012 BETWEEN THE HOURS OF 11:00 A.M., UNTIL 3:00 P.M., THAT'S NOT WHAT I AGREE TO, YOUR COMPANY NEED TO COMPENSATE ME FOR MY TIME AND YOU ALREADY HAVE MY MONEY, IS THIS THE WAY A CUSTOMER SHOULD BE TREATED, I SUPPORTED YOUR STORE, SINCE YOU OPENED, I'VE ALREADY LET MY FRIENDS AND FAMILY KNOW THAT TO THIS DATE I DON'T HAVE MY FURNTIRE AND HOW I'VE BEEN LIED TO BY SERVERAL PEOPLE AND WAS BRUSHED OFF JUST TO GET ME OFF THE LINE. EXCUSSESS ARE UNEXCEPTABLE YOU WON'T STAY IN BUSNIESS LONG WITH THIS TYPE OF BEHAVOIR. TATED TO ME REGARDING MY TIMES FOR DELIVERY, 3:00