Greyhound Bus Lines is a bus company that was started in 1914. It is currently one of the largest intercity transport providers with approximately 3,800 destinations across North America. The bus lines offer safe and affordable transport to more than 25 million customers per year. Greyhound Bus Lines are represented by three subsidiary companies in America namely: Valley Transit Company, Crucero USA and Americanos USA. Aside from regular transport, the company offers package delivery services. It has also linked with a number of independent bus lines across USA to link to smaller towns in the United States and provide exclusive services to their customers.
There are currently 12 consumer reviews about Greyhound Bus Lines available. Share your review.
I paid for a round trip from Jacksonville FL to Muskogree, OK on 30 Aug 2013. all was fine until we arrive in Memphis, TN. I was giving a reboard pass #405 by my driver and I walked in the station. I went to the ticket counter to ask which gate we would be loading from and met SATAN herself posing as ticket agent. After they put me on the wrong bus I arrived in Muskogree, OK at 5:30 PM SAT and the bus station was closed. What no bags and I can't check the station it's closed. Well I attend the family reunion and started my return trip to Jacksonville, FL. SATAN's sister was now a grayhound bus driver barking at everyone to shut up. Another bus change and now i'm now back on bus #6066. This was truly the mark of the beast. ( have took a picture of the electrical out) The phone numbers for the station at Muskogree does not work and at one point a customer service lady said I would have to go back to Muskogee to get my bag. Now I don't have to say I will never ride grayhound again. But I think the CEO of Grayhound should change out of the suit, not shave for a few days and take a trip on his company's busses and enjoy the same customer service that I had for 3 days. I don't want a refund, phone call or letter from Grayhound Corporate.....JUST FIX YOUR COMPANY I rate it 5 stars for bad service and the lack of customer support. I'll walk next time. Email: KG4RAW@YAHOO.COM
Who ever runs grey hound you have the worst service staff in the world. Good job 👍🏾
This company is classified as a public accommodation business that is to service the citizens according to the law. However, they are violating the U.S. Civil Rights Law and Americans with Disabilities Act Law by denying customers with a medical condition that can't wear a face mask to board their buses. In addition, no business can create a policy that violates established law. There is no law for wearing a face mask and social distancing; these are health orders (not laws). Someone needs to educate them on the laws before lawsuits are filed against them. No business has authority to order someone to do anything and no business employee can take the role of a health authority to determine who rides a bus or not. This is based on profiling people as a threat on public merely on speculation. That is against the law in the area of discrimination.
I made a formal compliant at the Pittsburgh station in April 2013. I never received a responsefrom Greyhound. I caught a bus leaving from Baltimore Md in route to Harrisburg so I can board a bus there for Pittsburgh. The bus driver pulled the bus over on the road. Stating me and my Fiance was speaking to loud. None of the other passangers said they heard us talking. It was very UNPROFESSIONAL AND EMBARRASSING TO BE TREATED THAT WAY. I couldn't believe we have not heard anything about the Incident it's 5 months later and still no responses. CONCERNED TICKET PURCHASER :(
I DEMAND A FULL AND COMPLETE REFUND FROM THE Greyhound TRIP I TOOK, I HAD TO DEAL WITH LEAKAGE FROM THE OLD BUS THAT I WAS ON. WATER SPILLAGE FROM THE AC UNIT ABOVE ME AND MY THREE YEAR OLD DAUGHTER FOR 5 HOURS! AND ON TOP OF THAT THE BUS WAS LATE GETTING TO PHOENIX TO PICKU US UP 2 HOURS WHICH MESSED UP THE ENTIRE SCHEDULE! WE MISSED OTHER BUSES ON OUR DESTINATIONS. IT WAS HORRIBLE AND IM SMELLING A LAWSUIT. THEN THERE WAS A PASSENGER ON BOARD SAYING THAT HE WAS CRAZY AND HE SHOULDNT BE ON THE BUS BECAUSE HE WAS CRAZY AND HE WAS TALKING TO MY CHILD AND OTHER CHILDREN VERN INAPPROPRIATELY! ALL THE BUS DRIVER DID WAS WARN HIM. THAT IS NOT ACCEPTABLE AROUND CHILDREN. THIS HAS BEEN MY WORST EXPERIENCE TRAVELING EVER AND I WILL WRITE REVIEWS AND GIVE MY WORD OF MOUTH IF SOMETHING GOOD DOES NOT COME OUT OF THIS SITUATION.
I had to stand in the middle of the bus station and cry.... I purchased a bus ticket online for my 14 yr old son return trip home to Jackson Mississippi from Atlanta, GA for $62.50 which I have done several time well on 7/29/14 we make it to the bus station and after standing in line for 20 min with one rude attendant who informs me that my son can not ride the bus for more than 5hrs ..... I wouldn't have a probelm with this if all this information was available before I purchased a non refundable ticket especially after we have bought tickets and rode the bus 3 times this year at the age of 14..... I understand this is your policy but this information needs to availabe to your customer before buying a ticket.... Your agents are very rude and needs a customer service class.... I will expect a full refund especially after I ask ed the agent about a refund and she say and I quote "YOU BOUGHT IT ONLINE SO YOU LOSE THAT MONEY " and then she looks over me and ask for the next customer.....
My 83 year old aunt and my 60+ cousin and (myself 63) had a unexpected family funeral to attend in Columbia, SC this past Sat. July 27, 2013. We purchased roundtrip tickets from Newark, NJ/New York to Columbia, SC based on the schedules and prices listed on the Internet. I left NY City @4:00 PM Thurs. 7/25/13 (instead of the listed schedule time of 3:15PM -- all because the luggage door on the bus would not close. The lines to board the bus were ridiculous and the boarding pass number made no difference in who boarded the bus first. My 83-year old aunt left Newark, NJ a??? after showing an assigned boarding pass number and was forced to ride from Newark, NJ to Richmond, VA sitting sideways in her seat because the person sitting next to her was obese, snored, and pushed her off the seat most of the ride. The temperature on the bus from Newark to Richmond was freezing cold. Finally, all three of us (Newarek, NJ & New York) purchased our return trips on Sun. July 28 @ 12:40 AM based on the internet schedule of (1 Transfer/Fayettville, NC) only to find out the information was incorrect and all three of us had to transfer in Fayettville, NC and Richmond, VA. All three of us arrived at our final destinations over 1 hour late and our rides to pick us up had to pay additional parking lot fees and one relative had to call out on a personal Day off to her job. This experience was a nightmare and we all were so disappointed and frustrated on top of having to attend a family funeral. NEVER, NEVER again-- WILL I TRAVEL ON gREYHOUND!
I am residing in Honduras. I am an American Citizen living abroad. I purchased a ticket for my wife and two children to go from Atlanta to Nashville. I went to the Greyhound online ticket site and purchased the ticket on line with my pay pal mastercard. I received 3 confirmation emails from Greyhound along with a confirmation from my mastercard that the tickets were paid and Greyhound had their money, this was on July 26th. On july 27th my wife and children arrive at the atlanta station 1 hour before the departure and told their ticket was cancelled. I am the only one (according to their website) that can cancel a ticket. My wife was very concerned and bought another ticket for her and the children to go to Nashville. I have sent all of my cc information and confirmations to GH but dont expect anything. I tried calling 33 different numbers just getting bounced around. the 800-846-0754 rings into a call center in South America. EVERYONE in this entire company tells me the ONLY person that can tell me who cancelled the ticket is the agent in Atlanta. I have been calling both atlanta numbers constantly for 4.5 hours now. I called the so called customer service center, here is what they told me, ready for this? Call the Atlanta Police department and maybe they can see if the ticket agent is busy or away from the desk. WTF are you kidding me, this is the best this company can do? Metro Bus, maybe they dont have fixed base stations but you can talk to folks in the usa that know what the hell they are talking about. This company cares NOT for the customer.
My trip this time was nothing to Bragg about. The bus leaving Indianapolis was more than 2 hours late and that set everything back. I was supposed to be in NJ at 2:40pm and didn't get there till 4:40pm. I missed my ride home and had to sleep in the bus station.
I purchased a REFUNDABLE ticket online for a friend. I paid extra for it to be refunded in case the ticket was not needed at the last minute. Well, the ticket was not needed, and now Greyhound is saying that the ticket amount CANNOT be refunded due to it being a "promotional" ticket. Nowhere on the Greyhound web site where I purchased the ticket did it mention that it was not refundable. Sounds very much like bait and switch. If you need to travel, make absolutely sure you want to use Greyhound and that you have no other options. Their customer service sucks and they will take your money without batting an eye and never give it back. Needless to say, I will never use Greyhound again for any reason.
Please take a note that you are about to post a public review about Greyhound Bus Lines corporate office on CorporateOffice.com. This review will be public, so please do not post any of your personal information on this website. If you would like to contact the corporate offices of Greyhound Bus Lines, please use their contact information such as their phone number, website, and address listed above to contact them. However, sometimes staff from Greyhound Bus Lines headquarters do read the reviews on this website.