Corporate Office

I paid for a round trip from Jacksonville FL to Muskogree, OK on 30 Aug 2013. all was fine until we arrive in Memphis, TN. I was giving a reboard pass #405 by my driver and I walked in the station. I went to the ticket counter to ask which gate we would be loading from and met SATAN herself posing as ticket agent. After they put me on the wrong bus I arrived in Muskogree, OK at 5:30 PM SAT and the bus station was closed. What no bags and I can't check the station it's closed. Well I attend the family reunion and started my return trip to Jacksonville, FL. SATAN's sister was now a grayhound bus driver barking at everyone to shut up. Another bus change and now i'm now back on bus #6066. This was truly the mark of the beast. ( have took a picture of the electrical out) The phone numbers for the station at Muskogree does not work and at one point a customer service lady said I would have to go back to Muskogee to get my bag. Now I don't have to say I will never ride grayhound again. But I think the CEO of Grayhound should change out of the suit, not shave for a few days and take a trip on his company's busses and enjoy the same customer service that I had for 3 days. I don't want a refund, phone call or letter from Grayhound Corporate.....JUST FIX YOUR COMPANY I rate it 5 stars for bad service and the lack of customer support. I'll walk next time. Email: KG4RAW@YAHOO.COM

This company is classified as a public accommodation business that is to service the citizens according to the law. However, they are violating the U.S. Civil Rights Law and Americans with Disabilities Act Law by denying customers with a medical condition that can't wear a face mask to board their buses. In addition, no business can create a policy that violates established law. There is no law for wearing a face mask and social distancing; these are health orders (not laws). Someone needs to educate them on the laws before lawsuits are filed against them. No business has authority to order someone to do anything and no business employee can take the role of a health authority to determine who rides a bus or not. This is based on profiling people as a threat on public merely on speculation. That is against the law in the area of discrimination.

I DEMAND A FULL AND COMPLETE REFUND FROM THE Greyhound TRIP I TOOK, I HAD TO DEAL WITH LEAKAGE FROM THE OLD BUS THAT I WAS ON. WATER SPILLAGE FROM THE AC UNIT ABOVE ME AND MY THREE YEAR OLD DAUGHTER FOR 5 HOURS! AND ON TOP OF THAT THE BUS WAS LATE GETTING TO PHOENIX TO PICKU US UP 2 HOURS WHICH MESSED UP THE ENTIRE SCHEDULE! WE MISSED OTHER BUSES ON OUR DESTINATIONS. IT WAS HORRIBLE AND IM SMELLING A LAWSUIT. THEN THERE WAS A PASSENGER ON BOARD SAYING THAT HE WAS CRAZY AND HE SHOULDNT BE ON THE BUS BECAUSE HE WAS CRAZY AND HE WAS TALKING TO MY CHILD AND OTHER CHILDREN VERN INAPPROPRIATELY! ALL THE BUS DRIVER DID WAS WARN HIM. THAT IS NOT ACCEPTABLE AROUND CHILDREN. THIS HAS BEEN MY WORST EXPERIENCE TRAVELING EVER AND I WILL WRITE REVIEWS AND GIVE MY WORD OF MOUTH IF SOMETHING GOOD DOES NOT COME OUT OF THIS SITUATION.

My 83 year old aunt and my 60+ cousin and (myself 63) had a unexpected family funeral to attend in Columbia, SC this past Sat. July 27, 2013. We purchased roundtrip tickets from Newark, NJ/New York to Columbia, SC based on the schedules and prices listed on the Internet. I left NY City @4:00 PM Thurs. 7/25/13 (instead of the listed schedule time of 3:15PM -- all because the luggage door on the bus would not close. The lines to board the bus were ridiculous and the boarding pass number made no difference in who boarded the bus first. My 83-year old aunt left Newark, NJ a??? after showing an assigned boarding pass number and was forced to ride from Newark, NJ to Richmond, VA sitting sideways in her seat because the person sitting next to her was obese, snored, and pushed her off the seat most of the ride. The temperature on the bus from Newark to Richmond was freezing cold. Finally, all three of us (Newarek, NJ & New York) purchased our return trips on Sun. July 28 @ 12:40 AM based on the internet schedule of (1 Transfer/Fayettville, NC) only to find out the information was incorrect and all three of us had to transfer in Fayettville, NC and Richmond, VA. All three of us arrived at our final destinations over 1 hour late and our rides to pick us up had to pay additional parking lot fees and one relative had to call out on a personal Day off to her job. This experience was a nightmare and we all were so disappointed and frustrated on top of having to attend a family funeral. NEVER, NEVER again-- WILL I TRAVEL ON gREYHOUND!

My trip this time was nothing to Bragg about. The bus leaving Indianapolis was more than 2 hours late and that set everything back. I was supposed to be in NJ at 2:40pm and didn't get there till 4:40pm. I missed my ride home and had to sleep in the bus station.