Corporate Office

We purchased a bedroon set at the Kanes furniture in Ft. Myers, Fl. in July and were promised it would be delivered no later than the last week in August. They never delivered or called so we called the store and the salesman was absolutely no help and very combative (Don)! Asked to speak to a manager(Allan). Was told he would call back as he was busy. When he called back he promised my wife he would check the status and call her back the following day. Never called back so we drove to the showroom 3 days later and confronted him. He said he passed it to corporate and the order would not come in until the end of Sept at the earliest. I cancelled the order and 2 credit slips were issued on 9-4. To date i have still not rece3ived any credit on my credit card. Called customer service and talked to a Pauline last Thursday (3days ago) She stated she would check with accounting and call us back. Again no phone call. seems to be a common practice here. My credit card was charged immediately but getting credit back should not take this long and getting someone to reply. this is my first and last dealing with this company. Be very careful dealing with this type of company!!!!!!!!!!!!!!!

I purchased a leather couch and mattress from Kane's in Melbourne and to this day still have problems with both of them yet nobody seems to care! Regarding the leather sofa, which comes with the lifetime guarantee, what a bunch of BS. I had to call several times because no one ever called me back and they set up appointments and no one shows up so AGAIN I have to call the store and the same woman who I had been dealing with, and set up the appointment, said it was never scheduled or put down for service, REALLY!!! Customer Service is awful in fact I don't believe they know what customer service is. Finally when someone eventually shows up at my house to repair the "scratches/marks" they literally "painted" my furniture and with a color that doesn't even match, it looks horendous and I'm tired of calling and getting the run around. As far as my mattress, which I haven't finished paying for, I've had it for about 3 months and it sags like I've owned it for years. AGAIN, I have made several calls to the store and AGAIN I keep getting the run around. Can you imagine my dismay when an appointment was set and AGAIN no one showed up. When I called the store that morning no one knew anything about it!! The woman, Tess, actually laughed at me like I find this amusing and I didn't know what I was talking about. A woman Lucy set up the appointment 2 days earlier but she must have amnesia also because it wasn't on the schedule!!! To this day I am still waiting for someone to all me back and rectify these situations but I won't hold my breath. I'm done with these people and this store so if you are considering buying furniture from Kane's don't bother, RUN to another store!!! Not worth the hassels or aggravation....

Hello my name is Danny Peguero and I reside in the Clermont Florida area if you don't know this little cute town its in between Groveland, Mascotte and towards my other side Ocoee Florida in the minutes of Orlando and about 3o minutes from Disney World, The Service was horrible at the OBT Orange Blossom Trail Store, went to pick up our furniture but the seemed not to have the time to service us it was really bad when we decided to call Cristina Green at main office she decided to have them delivered our furniture, and that was the last we heard of her, Store manager was supposed to get a call from them but the manager at that time was working on the siuation but situation was not solved due to no clear word as of what to do and never recieved a call .... even though we DID NOT recieve a call they then decided to call at 6 in the morning and I work nights .... I think there should be some clarity when we did not even get a call from a manager... that is rediculous to call somebody at this time in the morning and just pop ut ...ONce again what happened to the manager solving problems this is the WORST of the WORST and this will be posted to our new website about critiques so I expect to have a manager call us for this situation, Nobody should be given a surprise call at 6 in the morning when also we were working all night. NObody should be treated the way we were treated when we decided to enter YOUR store and waist my money on your products, remember the customer is always right right? Managers should take charge of situations like this Managers when you say I will give you a call to solve an issue you should stick to your guns and don's slack on it NOTE we are suppose to call us to let us know about our CREDIT and also about the delivery WE SHOULD HAVE BEEN CALL A DAY BEFORE DELIVERY TO CONFIRM IT IS NOT FOR YOU TO GUESS IF IT'S OK OR IF WE ARE GOING TO BE HOME. THIS IS FAR BEYOND BAD TO WORST SERVICE i DEMAND A CALL FROM CORPORATE OFFICE