Corporate Office

I am resubmitting my review without naming names.. My daughter and I were in the Old Navy on 441 and Glades Rd in Boca Raton, Fl.. For the second time, and with the same store manager, we were treated rudely and ungraciously. She refused to accept the coupons on our phones from both RetailMeNot and CouponGreat which every other store accepts without issue. Her words to us were----How do I know they were not sent to you by Joe Schmo? She put us through a most unpleasant experience and we left without our merchandise . This very same store manger was also confrontational toward a friend of mine just a few weeks ago regarding another matter. This is a neighborhood store relatively new to the area, and this is not what I imagine Corporate had in mind for the local shoppers. I am sure you want a positive experience for your customers ----not to alienate them as she did. We will not shop Old Navy anymore unless we can be sure that we won't leave feeling so upset and hassled! There are so many pleasant, kind, and gracious people who could be an asset in managing this store and keeping your customers returning !

My daughter and I were planning to go to your dollar flip flop sale on June 29, 2013 and purchase 75 pairs for her upcoming wedding. On June 26 I broke my foot and on June 27th my daughter had surgery on her foot! I called your main number and spoke to a wonderful rep whose name I did not get I told her I had gone to your store at Tanger Outlets Deer Park the week before the sale to make sure I Could purchase this many flip flops. They told me I could but only five at a time. She put me on hold and called the manager at the Deer Park store The manager Jimmy arranged with her for us to come in bringing our hospital documents and to be able to get the flip flop sale. I can not tell you how wonderful the manager Jimmy was. He was patient, helpful, and caring. He had a smile on his face the entire time and could not do enough for us. I can not say enough about this Old Navy employee. Hold on to him, employees like this are hard to find!

Today I was in your Quaker Bridge Mall store in Princeton/Plainsboro NJ. I was in the back looking for clothes with my son who is a year and a half and he was in his stroller. One of your associates came by with a pallet of boxes piled up very high and almost hit my son with the pallet. If I did not move the stroller (which was right in front of me and I was holding on to the stroller) she would have hit my son. I called out to her to tell her this and she turned around and said "I didn't hit you" in a VERY NASTY and loud voice. I told her "not me, my son" and she continued walking away and said "well I didn't hit him" in the same NASTY and LOUD voice and she walked in the back. I was extremely upset. I found the manager on duty and she was very apologetic and did try to mend the situation. I hope this email gets to someone who can do something b/c you have an associate who is obviously disgruntle and did not care if they hit anyone, especially a child! I hope this employee gets reprimanded and learns how to have customer service. This incident occurred on 3/17/13 at apprx. 3:30pm. I did not get the associates name but she is an older woman, tall with short gray hair.