Corporate Office

My a/c stopped working and I brought it to Pepboys to look over. The free a/c diagnostic came thru with nothing so they asked to do an electrical diagnostic. They kept my car for 7 hours only to tell me they couldn't figure out whats wrong with it. They still charged me for the electronic diagnostic. When I asked for a printout of what they checked they replied they didnt have one because they were manually going in and checking things. I was under the impression the electronic diagnostic was being done by a computer. After I drove it home I locked my door from the inside and came out about 10 minutes later to run to the store. When I tried to unlock my door the lock only would spin and I noticed a 4 inch scrap down to the metal on my door that was not there prior. I called the manager and I was told to bring it back to the store. When I got there he told me he reviewed 4 hours of footage in 10 min(I was there for 7 hours) and they never used my key to get in my car. When I left the car there it was locked so they had to of used my key to get in at least once. As far as the scrap they only replied the car was not on a rack so they didnt do it. My car only has one keyhole to open the car so if I lock it my son has to climb in thru the trunk to unlock. No responsibility taken at all. And the customer service manager kept chuckling at me and saying there is nothing I can do. Don't go to these crooks!