Corporate Office

During a visit at the St Charles, MO store my husband and I came across a persistently friendly sales associate with Outdoor Travel. He offered us a free hotel stay in Branson to take a 2 hr tour of a timeshare. We put up $99 on our credit card which we would get back the $99 in Bass Pro Gift cards we could use anytime. We were very reluctant, however, because Bass Pro has such a strong reputation, and we were going to the area to visit our daughter, we decided to check it out. Three things went wrong from the time we booked the hotel: 1. we weren't told when we arrive we can't check in until 4pm 2. the presentation is not at the Radisson hotel, it's a 30 mile round trip from the hotel and back. Not a big deal but something the consumer needs to know. 3. the hotel will debit our bank account $100 and hold on to it for 3 days after we check out!!! We will get a refund after 'things check out'. After about 30 minutes on the phone with Outdoor Travel learning about the details we were not told by the sale rep, we're very leary. Still planning to go, however, I don't recommend Outdoor Travel because these details were not disclosed. Bass Pro needs to make this them clean up their act or pull them out of the stores. Not good for your brand name!!

My husband and I went to your store in Altoona, IA and we wanted to exchange a fishing pole he bought at your store in Denver for a different fishing pole. We could not find the receipt and your customer service person refused to exchange it for a different fishing pole. So she went to get a manager and they tried to look it up on your system with our credit card but they did not find the item. So I told them that we bought it from Basspro shop in Denver and the lady and the manager said they could not look it that your system is connected. So we asked them to call the store in Denver to look up the receipt and the lady was rude and said " NO YOU HAVE TO CALL THE STORE IN DENVER AND TELL THEM TO MAIL YOU THE RECEIPT" I was surprised at the poor service we got. we are the customer and we should not be the one calling another to look up a receipt. The customer service lady and the manager should be the people to call up the store in Denver. Also, we have never had this problem with any of your stores across the country except with this one Altoona, IA. All we wanted to do was to exchange it for another fishing pole. We did not ask for a cash refund. They refused to exchange the fishing pole for us. Just because we did not have a receipt even though the fishing pole was in a perfect condition. I also surprised because your competition (Cabelo) have an awesome return policy and customer service. I don't think we will be shopping at Bass Pros shop any more because of the awful customer service experience we had. I am a manager at a big departmental store and I know that we always do everything to make our customers happy and help them out. But I guess you guys are not in business to make your customer happy and you don't realize that the reason you guys are open is because of your customer. I am very disappointed and will tell all our family and friends about the terrible experience we had.

RECENTLY (2/2013) BOUGHT A NEW BOAT PACKAGE AT BPS FOXBOROUGH MA STORE.(1448 GRIZZLY W/9.9HP MERC AND TRAILER), DELT WITH BLAKE PHILLIPS BOAT /MARINE MANAGER. THESE PEOPLE COULD NOT BE BETTER TO DEAL WITH.