Corporate Office

Here's my story: My son's baseball team booked rooms for a baseball tournament the weekend of August 24, 2013. I contracted the hotel directly, The Courtyard at 1972 Raymond Diehl Rd, Tallahassee, FL 32308, 805-422-0600, to double check the availability of having a roll-away for the room my son, another player and myself were getting. The gentleman on the phone said yes, there was no problem, we have plenty, especially since our second floor is under construction. I asked if there was a free breakfast or was there an upcharge, I gave him our reservation number as well, and he check it and said it was included with our room charge. When we arrived, we were told very politely and firmly there were not roll-away beds and we must have called the wrong Courtyard. I explained who I spoke with, and was still given the same answer. I then asked about the free breakfast, the young lady advised me that NO there was not a free breakfast, unless I wanted to pay an additional $49. Since I was chaperoning I contacted the other 2 parents, both of the parents I spoke with had also made calls to the Courtyard to confirm the roll-away and the free breakfast. This was done since we all knew of the poor experience that had occurred at another Courtyard in Florida in early June with the baseball team. The only suggestion the lady at the front desk had was to have one of the boys sleep on the floor, she did not even offer extra blankets until I asked about them! She was reluctant to even give them to me. I decided it was not fair to either of the ballplayers who are all 17 or 18 years old to have to share a double bed, even though we had been told they were queen's. So I purchased another room. the lady generously gave me the "team rate" of $99, it was also the weekend construction rate, the AARP rate, and the Rewards Member rate. Some rate!!!!!!! This is my 3rd website getting the word out about the dishonesty of the Courtyards. I am hope to post this same information on at least 30 more web sites.

The Springhill suites in Athens, GA did not provide room cleaning after our first night there, and there was a clear plastic bag full of exposed garbage across from the ice machine for two nights on the fifth floor. Not up to standards at all!