Corporate Office

I went to ihop in stockbridge, ga. Omg what terrible terrible service. I'd received a coupon for my birthday for a rootie tootie pancake offer. I used it, but guess what, no rootie tootie. We waited a good 45 minutes before it was obvious that there was a mixup with our order, then had to wait another hour before the food came out. Then the strawberry and juice of the strawbeerry seem like it had been soaked into the pancake and sitting for hours. I told the waitress, i couldnt eat that, so she took it back and brought back plain pancakes and i asked where are the stawberrys and creme. she responded the manager would not put them on there, that the mananger on shift that nite which was in Feb, was crazy, in which i do believe because not one time did she come out and apologize for the whole thing. I will not go to this ihop or any other. Bad customer service.

So here's my story about blueberry pancakes (BBp for short). About a month ago we stopped at ihop in okc at i44 and meridian about 9 a.m before attending a funeral. I told the waiter, who was having problems with his English, that I wanted one buckwheat BBP....no eggs no meat no whipped cream no bb sauce. He said ,I think, that he couldn't do that but I could get the order with 2 . I said ok..2 BBP but no whipped cream or bb sauce. Well I got two BBP with all the stuff I asked to not have. We were running late so I decided I would just scrape off the stuff and eat one . Couldn't do that because both of them were raw...not cooked. First of all you are pancake place! So told him we didn't want them and to take it off our bill. All we had was two cups of coffee. My husband still put a tip on the table. The waiter still tried to charge us for the pancakes that we sent back and could not get it that we sent them back. My husband was trying to pay him for the coffee and he could not get the change correct. Anyway, we leave. two weeks ago we stop at ihop in Tulsa on a Saturday morning about 11am. We sit down and again I attempt to order...1 buckwheat BBP...nice waiter ..but he seems confused that I only want 1 so I just order the item on the menu...2buckwheat BBP,no whipped cream or sauce...fine. Now hold the eggs. While we are waiting there is an annoying b clown with a big Packard doing balloon animals for tips. Really? Can't he do that in the lobby? Well here comes my meal...I do have BBP ...with eggs. Whatever. Today I try again in Muskogee okla. I ask the nice new waitress if I can get 1 buckwheat BBP. No eggs. Great answer..sure ,this is ihop, you can get whatever you want. It's 10am on a Thursday and it is not at all busy. 25 minutes later here come by order. She does apologize but I got 2 pancakes. No problem..I cut into the cake.guess what? No blueberries! I wait a minute or so for her ,or anyone, to come by my table. Nothing. I have to eat and get on about my day so I proceed to try to eat the cake. Not only did it not have the berries, this one was overlooked. I finish about half of one cake. Finally the waitress and her team member come by to check Nd I tell them the bad news. Surprise and apology. I wait for my check until I if ally have to waive the hostess over. Of course no allowance on the check . Again, whatever. So just sayin...I will stop searching for my best blueberry pancake at ihop...anywhere. I am really disappointed as it seems the level of service And customer insight has greatly diminished. You are a pancake house. Should be able to get a pancake order right at least once. Now I am not typically a picky guest. But this just seems to be a trend overall. Cut the morning clown stuff. It's annoying if you don't have kids. Get cooks to pay attention to the order and wait staff to listen.

I went to the ihop in cartersville Georgia, and it was the worse ihop I have ever been to. Our food came out cold and the service was aweful. The server kept a pitcher on our table so she wouldn't have to refill our drinks. They weren't even busy!! I would never recommend this place. It's such a waist of money. They should be ashamed.