Corporate Office

THIS MESSAGE IS FOR THE (VP LANCE) Murrieta, ca has the worse manager & sidekick on duty I've ever seen. The gym is suppose to be a place with a fun environment, leisure, relax state of mind, calm, comfy & chilled. That location has more chaos between staff I've ever encountered. The sales dept has a high turn around of employees & the front desk staff is great with the exception of Shawnee Haysom & Emily Young. Those 2 think they run the pkace & the way they treat other employees/staff/coworkers is DEPLORABLE & DISPICKABLE & DISRESPECTFUL & there's a huge lack of communication between her & her staff. Many members have complained about her passive non-chalant attitude. She appears to care but just tries to pasify the moment or the situation. She uses Emily, her sidekick to do her dirty work while she hides behind her TITLE but doesn't know a thing about managing a staff let alone a facility. She's un-involved with the facility or anything pertaining to the club itself. She sits on the phone, eats drinks & discusses food all day while at her desk. Not a qualification for mgmt. The kids klub is not suitable for kids. There're no games or anything else for the kids to do. No supplies to occupy or entertain the kids. The baby area is NEVER DISINFECTED or clean or up dated. The toys & play area is out dated & not very safe. The floor is never swept or moped regularly & since there's no carpet, some parents do not allow there babies on the floor. Several parents have complained amongst each other & brought it to the attention of the mngr but she doesn't seem to care. She's states there's nothing she can do. Someone really needs to replace her with a more caring individual that wants what's best for the members as well as the club & that benefits everyone not just herself. I see that place is full of greedy people who are becoming very replaceable by the day. Considering everyone there is coming & going every other month.

Seems most locations have pool problems. Pool temps(51st Ave, Baseline Rd, Phoenix,AZ)water is always teeth chattering COLD. The location sucks & a failure to it's customers.. Water areobics is often the first step when entering into a fitness regime. Complaints are never their concern.

At the LA Fitness in League City, TX there were 5 vehicles broken into last night (07/24/13) this isn't the 1st time this has happened this is an ongoing issue and security is needed for the member's safety as well as our vehicles!! I don't even feel safe walking to my car alone anymore.. I am considering cancelling my membership..you would think all of the money you people make you could use some of it to hire security..

Don't join this gym anywhere!

With deepest regrets, I am going to have to resign. After working with this company for five years, I have never received one word of thanks. I have never received a thanks for your hard work. In turn, this has greatly diminished my drive and loyalty. I will miss the members. Five years ago, I was excited and thrilled to work at your facility. After five years of silence and no raise, it is time for me to hang my hat. I am a degreed woman who takes my job seriously and tries to give 100 percent. However, the wind has left my sails. It is affecting my job performance. Why come to work for a place that provides no rewards? A verbal reward goes a long way. I assume LA FITNESS has high employee turnover. It is sad. The company could be a great one if it valued the people on the bottom rung. The employees who have daily contact with the paid members. I hope LA FITNESS learns to appreciate their employees. I wish LA FITNESS would change and see its potential as becoming a great well rounded company.